Children’s Healthcare of Atlanta Hiring for Collaboration Engineer at Atlanta, Georgia Full Time

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Collaboration Engineer

Work Schedule/Days: Day / Monday – Friday

Employment Type: Full-Time

Location: Support II

Requisition #: 92169

JOB SUMMARY

Children’s Healthcare of Atlanta is hiring a Collaboration Engineer to join our permanent team! The Collaboration Engineer m anages the collaboration infrastructure and solutions to include design, planning, installing, troubleshooting, testing, monitoring, reporting, maintaining, and supporting in accordance with IS&T standards and industry best practices. Part of a team that is responsible for designing, developing, and maintaining a scalable, highly available collaboration and voice infrastructure, that meets the business objectives and identified SLAs.

EDUCATION

• High school diploma or equivalent

CERTIFICATION SUMMARY

• Cisco Certified Network Associate certification (CCNA)

EXPERIENCE*

• Five years’ experience in maintaining/supporting telepresence solutions

• Three years’ experience in designing and implementing/supporting Cisco Collaboration Enterprise solutions using Validated Design architecture and Solution Reference Network Designs (SRND)

• Seven years’ experience in maintaining/supporting collaboration and voice solutions

• One year experience in maintaining/supporting NICE recording platform

PREFERRED QUALIFICATIONS*

Cisco Certified Network Professional certification – Collaboration

KNOWLEDGE SKILLS & ABILITIES*

• Hands-on experience in Cisco Collaboration Edge (Cisco Expressway-C and Expressway-E)

• Call Control knowledge i.e. Dial Peers, Dial Plans, +E.164 Routing, Dialing Normalization, Classes of Service and Calling Search Spaces, Inter cluster Lookup Service (ILS), Global Dial Plan Replication (GDPR)

• Hands-on experience with implementing/upgrading/troubleshooting PSTN voice gateways (MGCP, SIP, PRI, FXO and FXS)

• Hands-on experience with implementing/Supporting/troubleshooting Survivable Remote Site Telephony (SRST)

• Hands-on experience in implementing/troubleshooting/upgrading Cisco Unified Border Element (CUBE) and SIP PSTN (IP Flex)

• Hands-on experience in configuring/maintaining/troubleshooting collaboration endpoints (IP Phone 88xx Series, Room kit series)

• Experience with Cisco WebEx and Microsoft Teams

• Hands-on experience in installing certificates

• Knowledge/experience with Cisco Unified Contact Center Enterprise

• Experience with troubleshooting Dial Peers and E.164 Dial Plan

• Hands-on experience maintaining/troubleshooting Cisco Call Manager

• Hands-on experience maintaining/troubleshooting Cisco Unity Connection

• Provide Level-2/3 support and troubleshooting to resolve issues (tickets)

JOB RESPONSIBILITIES*

• Responsible for systems availability, capacity planning and management, system performance, configuration and asset management (end point to rack level devices), software and hardware for primarily Cisco contact center-based applications and Cisco Dialer.

• Supports Cisco Unified Contact Center (UCCE) applications and servers, IP Telephony, Telepresence and Unity voicemail infrastructure.

• Maintains, monitors, reports, and conducts intermediate level fault finding resolution and responds to technical issues and requests.

• Maximizes voice/collaboration performance and infrastructure by:

• monitoring performance

• troubleshooting voice problems and outages

• participates in upgrades

• reviews system performance and optimization opportunities and executes

• supervises installations

• Document processes and procedures and provide training to the support teams.

• Maintains assigned workgroup queue and liaise with customers to assess and develop appropriate needs and requirements.

• Participates in after-hours support/on-call rotation for voice/collaboration operations (cutover/upgrade/change orders/migrations etc.).

• Participates and works with the Infrastructure team and ensures upgrades, resolutions are coordinated with various support teams and completed on time and not limited to the installation of collaboration equipment when needed (UCS server, Voice Gateway, ISR router, etc.).

• Responsible for project and technical support of the Organization’s Cisco’s Unified Communication Manager related technologies which include, but are not limited to, Call Manager, Cisco Unity, Cisco Unified Presence, Telemedicine, WebEx, Cisco Contact Center, E-911, Gateways, Expressways, SIP and PRI circuits.

• Works closely with the Marketing and Public Relations Department, Telemedicine, and other departments across the System to advance adoption and utility of investments in collaboration technologies. Collaboration technologies include fixed video conferencing hardware and software, computer-based conferencing and communication software, hosted and premise videoconferencing and presentation software, other room equipment, control panels, and electronic signage

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping – Occasionally (activity or condition exists up to 1/3 of time)

Climbing – Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking – Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting – Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling – Occasionally (activity or condition exists up to 1/3 of time)

Sitting – Occasionally (activity or condition exists up to 1/3 of time)

Walking – Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

No potential for exposure to blood and body fluids

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.

Have questions about the recruitment process? Check out What to Expect (https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US) .

Address: 1575 Northeast Expressway, Bldg 2, Atlanta, GA 30329

Function: Information Technology – Architecture & Design