Children’s Hospital Colorado Hiring for Guest Relations Associate Flex at Aurora, Colorado Full Time

Job ID75903

LocationAurora, Colorado

Full/Part TimeOn Demand

Regular/TemporaryRegular

Why Work at Children’s….

Here, it’s different. Come join us.
Children’s Hospital Colorado has defined and delivered pediatric healthcare
excellence for more than 100 years.
Here, the nation’s brightest nurses, physicians, scientists,
researchers, therapists, and care providers are creating the future of
child health. With an optimist’s outlook, a trailblazing spirit, and a
celebrated history, we’re making new strides every day.
We’ve been Magnet-designated four times by the American Nurses Credentialing
Center and are consistently recognized among the nation’s top 10 pediatric
hospitals by U.S. News & World Report.
As a national leader in pediatric care, we serve children and families from
all over the nation. Our System of Care includes four pediatric hospitals,
11 specialty care centers, 1,300+ outreach clinics and more than
10,000 healthcare professionals representing the full spectrum of pediatric
care specialties.
Here, we know it takes all of us, every role, to deliver the best
possible care to each child and family we treat.
That’s why we build our teams toward a foundation of equity in access,
advancement, and opportunity. We know teams of individuals with different
identities and backgrounds can nurture creativity and innovation. We know we
can see, treat, and heal children better when our team reflects the
diversity of our patient population. We strive to attract and retain diverse
talent because we know a truly inclusive and equitable workforce will help us
one day realize our most basic calling: to heal every child who comes
through o
A career at Children’s Colorado will challenge you, inspire you, and
motivate you to make a difference in the life of a child. Here, it’s
different.

Job Overview

The Guest Relations Associate provides high level customer service support to
patients, family members, and visitors while performing the tasks of
checking in and health screening all visitors to Children’s Hospital
Colorado (CHCO) facilities. The Guest Relations Associate facilitates the
Patient-Family Experience across the enterprise and is responsible for
ensuring that visitors to the hospital are pre-approved and guided to the
appropriate location. Duties may include, but are not limited to,
greeting and directing patients and families to their destination; utilizing
the Visitor Management System to verify visitor status and generate visitor
badges; accessing Epic to confirm visitor authorization; and de-escalating
difficult situations with patients, families, and visitors. This position
also maintains the orderly, professional, efficient operation of the
hospital’s Visitor Management Program under minimal supervision.

Additional Information

Department: Patient Relations
Hours per week: 1
Shift: can work at south or north campus based on staffing needs and call
outs. primary shifts will be between 5:30a-8:00p. A flexible schedule is
required.

Qualifications

Education: High School Diploma or Equivalent
Experience: One year of administrative/clerical experience in a customer
service environment.
Equivalency: A relevant Associates or Bachelors degree may substitute for
the required experience on a year for year basis.

Responsibilities

POPULATION SPECIFIC CARE
No direct patient care.
ESSENTIAL FUNCTIONS

Ensures every visitor completes mandatory health screening and is cleared to
continue to proceed through facility; records health screening for all
visitors in Visitor Management System.
Utilizes the Visitor Management System to verify visitor status and create
visitor badges as appropriate.
Serves as an ambassador for CHCO by providing high level customer service
support and assistance to patients, families, visitors and internal team
members. Models respect, courtesy, and professionalism at all times.
Adheres to and enforces e pectations regarding visitors to the hospital as
outlined in the Visitor Access Policy and Procedures document; verifies
authorized visitors in the medical record system (Epic) and begins patient
registration process as applicable.
Provides first level de-escalation of difficult situations with patients,
families, and visitors. Supports patient safety by adhering to and enforcing
all infection control policies and safety guidelines; keeps all immediate
areas clean and organized.
Escorts all visitors to their destination.

Other Information

SCOPE AND LEVEL
Guidelines: Trains in the field and assists higher level personnel to
acquire learning through practical experience.