Chokdee Looking for Restaurant Manager at Nelson, Nelson Full Time

Restaurant Manager

Objective of Position

To ensure the overall smooth and effective operation of the restaurant with a strong customer service orientation.

Report To

Owner / Manager

Responsible For

Restaurant staff

Relationship With

Staff, customers, suppliers and local authorities (ARLA, Police, RPH etc)

Duties and Responsibilities

• Develop and maintain a professional and cooperative relationship with kitchen and liquor dispensing staff to ensure the overall business operates smoothly.
• Look for opportunities to improve procedures, and make improvements where appropriate.
• Ensure the restaurant has a sufficient level of staffing and staff rosters are prepared in a timely manner.
• Ensure staff are trained in the correct procedure for taking reservations.
• Ensure restaurant staff can confidently describe wine list and menu items and can make recommendations when asked to do so.
• Ensure staff are aware of specials, new wine lists and menu items and out of stock food and wine.
• Maintain a high level of morale and team cooperation.
• Answer phones quickly and ensure staff do the same.
• Follow up on customer complaints/comments quickly.
• Ensure that all restaurant staff are aware of their obligations pursuant to the Sale and Supply of Alcohol Act 2012 and the company’s liquor licence is not jeopardised as a direct consequence of their actions. This includes patron conduct and intoxication.
• Complete restaurant seating plan for the following day.
• Complete cash-up, noting any differences between actual and till total
• Complete shift summary with tips.
• Ensure that all staff who answer customer queries regarding functions are aware of what the policies are.
• Update systems for taking function bookings and ensure staff, food and beverages are organised.
• Confirm all group bookings.
• Ensure the cleaner is carrying out his/her duties to the required standard and let him/her know if there is anything extra that needs to be done, or if anything is not being done to the agreed standard.
• Ensure an adequate supply of all items needed by the restaurant, including napkins, cutlery, glassware, docket books, menus, wine lists, printer and eftpos paper, staff uniforms, etc.
• Ensure restaurant equipment is maintained to reduce the likelihood of breakdowns.
• Participate as a constructive member of the management team with the view to maximising business sales volumes and profitability.
• In consultation with the manager, chef and staff prepare and introduce an ongoing calendar of cost-effective promotional initiatives, which are focused on maximising food sales volumes.
• Manage staff in a fair and equitable manner, take appropriate disciplinary action when required and comply with best practice and establishment regulations.
• Ensure office is left in a tidy state.
• Complete such other general and clerical duties as the manager or nominee may require to assist with the smooth operation of the business.

Relevant Qualifications

• Level 4 National Certificate in Hospitality (Specialist Food and Beverage Service)or 3 years work experience as a Duty manager

Personal Attributes

• Honest and reliable
• Good communication skills
• Leadership skills
• Excellent customer service
• Proactive
• Good personal hygiene
• Able to work alone as well as part of a team

Job Types: Full-time, Permanent

Salary: $50,000.00 – $62,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Nelson CBD, Nelson: Reliably commute or planning to relocate before starting work (Preferred)

Expected Start Date: 01/07/2022