Christchurch International Airport Limited Looking for Duty Manager Airport Services at Christchurch, Canterbury, New Zealand Full Time

As Airport Services Duty Manager, you are the operational focal point in the airport terminal for all stakeholder and service issues. You ensure that the services provided to the travelling public, their friends and whānau, as well as our airport tenants and stakeholders, meet or exceed our service standards and comply with all legislative requirements including emergency and health and safety practices. You will also provide exemplary leadership to help ensure we are fulfilling our mission to enhance people’s lives, fuel economic prosperity of Te Waipunamu the South Island, and be great Kaitiaki of our planet.

Responsibilities

As a Duty Manager in the Airport Services team, you will thrive on being responsible for developing and leading the team that:

• Actively engages with and assisting passengers and visitors at the airport, ensuring their experience in our airport is positive
• Liaises with Airport stakeholders, including Airlines, Government agencies, other operators and tenants
• Assists and leads terminal operations in emergency management situations
• Ensures we maintain a safe and secure airport at all times

As Our Ideal Candidate, You Have

• Significant (5+ years) operational experience in a fast-paced business, in and leading customer service teams
• At least 2 years people leadership experience, helping team members develop professionally and personally, offering sound mentoring or coaching, and supporting a team to perform outstanding service every day. Your experience also includes operational management such as managing rosters and timesheets, and ensuring compliance with policy and procedure.
• Demonstrated experience in emergency management and response
• Excellent computer skills, with the ability to rapidly learn and adapt to new and updated systems and processes, as well as proactively seeking opportunities to improve team efficiency

About Christchurch Airport

Christchurch International Airport Limited (CIAL) is a multi-dimensional business, championing Te Waipounamu the South Island and Aotearoa New Zealand for today and tomorrow. Our central focus is achieving three core objectives at the same time: Enhancing People’s Lives (our team, customers, partners and communities); Fuelling economic prosperity of the South Island and New Zealand; and being Great Kaitiaki of our Planet (safety, security and sustainability).

CIAL operates New Zealand’s 2nd largest airport, and our success has a direct correlation to the success of our city, region and country.

Join our team of 200 and see what difference you can make every day.

What’s in it for you?

In return for your hard work and dedication you will be rewarded with a competitive remuneration package, the level of which will be dependent on your experience and expertise. We offer fully subsidised medical insurance, free onsite car parking, annual flu shots, first aid training and a generous in-house recognition programme. You will have the opportunity to extend your technical knowledge and practical experience within a workplace that prides itself on its culture and reputation. You will have access to ongoing professional development and networks internally and externally to help you reach your full potential.

Time to apply!

CIAL is committed to equal opportunity employment because we recognise that genuine inclusion of diverse thoughts and contributions enriches our organisation and helps us all to thrive and succeed. We therefore warmly welcome and encourage applications from all backgrounds.

For more information or a copy of a position description, please email [email protected].

Please click “Apply” and follow the instructions to submit your cover letter and application.

Applications close 25 February 2024.