ChromaScape Hiring for Customer Service Representative at Cleveland, OH Full Time

ChromaScape is seeking a highly motivated Customer Service Representative who can support the vision, mission and guiding principles of the company. The Customer Service Representative will provide world class service and support to both our external and internal customers. While performing any procedure, all associates and contract personnel must observe applicable Safety, Health, Quality and Environmental rules and guidelines.

Responsibilities for the Customer Service Representative:

• Entering and confirming of all orders into ERP system
• Receiving and placing customer service telephone calls
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating with customers through various channels.
• Provide accurate, valid and complete information by using the right methods/tools

Qualifications for the Customer Service Representative:

• High School Diploma / GED
• Proven customer support experience or experience as a Client Service Representative
• Experience with Microsoft Office ( Word, Excel, PowerPoint, Outlook)
• Relevant experience working with ERP systems/SAP/Oracle (preferred)
• Professional attitude and ability to stay motivated during difficult situations.

Benefits for the Customer Service Representative:

• Medical
• Dental
• Vision
• 401(K) options
• FSA options
• Vacation, PTO, Holiday & Birthday Pay
• Bonus Incentive Program
• Partial Tuition Reimbursement

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Signing bonus

Experience:

• Customer service: 2 years (Preferred)
• ERP systems: 2 years (Preferred)

Work Location: One location