Chubb Fire & Security Hiring for Customer Service Coordinator at Blackburn BB1 Full Time

Chubb Fire & Security is currently recruiting for a Customer Service Account Coordinator to join the large National Accounts team in Blackburn. The main goal of this role is to work closely with an Account Manager in order to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.

Hours 37.5 per week, working Monday to Friday

Salary Circa £20,000 per annum

• Take responsibility for the day-to-day management of the key customers including intelligent decision making
• Work closely with several Account Directors to manage day to day client expectations
• Pro-active management of outstanding jobs – order, service and callouts
• Build professional business relationships with designated customer including courtesy communication
• Management of visit reports and quotations
• Resolution of customer disputes including liaison with other areas of the business as necessary
• Preparation and submission of weekly/monthly/annually KPI information
• Organisation and prioritise of own workload

• Possess prior experience of administration / customer service from a high volume or complex contract environment
• Be a confident and strong communicator, both verbally and written
• Demonstrate a professional attitude and exemplary customer service skills
• Be forward thinking and self-motivated
• Have good planning and organisational skills
• Have a good level of IT literacy, especially Microsoft Excel

Additional Information

Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world.

We welcome applications from talented Customer Service Coordinators, Customer Service Administrators, Branch Administrators, Administrators, Sales Support Administrators, Account Managers, Customer Service Advisors and Customer Support Advisors who live within a commutable distance of Blackburn, Accrington, Darwen, Preston, Leyland, Chorley, Haslingden, Burnley and Clitheroe.