Cigna Hiring for Client Account Support Analyst-(Work From Home, US) at Hartford, CT Full Time

The Cigna Medicare Contracting Client Account Support Analyst will be responsible for providing internal and external agency and agent support in the areas of sales contracting service and maintenance. This individual responds to inquiries, solving problems, and ensuring agent/agency satisfaction with sales contracting and the onboarding process. The Support Analyst coordinates with business partners to ensure needs are met and potential problems are averted. This individual is responsible for keeping management and business partners informed of escalated issues and issue status.

Work Location – Work From Home, in US

Work Schedule – Monday – Friday, 8 am – 5 pm

(Ability to work a flexible schedule during peak season of mid-October through mid-December, including weekends and early nights)

Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation

RESPONSIBILITIES:
Processing New Agents/Agencies Contracting Requests

Validate that all required documents have been completed and submitted

Initiate background check

Initiate appointment requests

Work through hierarchy issues related to existing agent data

Create agreement and hierarchy

Process/correct any errors as identified by Contracting System

Validate documents, background check cleared, and at least one appointment to validate successful contracting

File documents as necessary into File Management System

Communicate with Recruiters/Agencies/Agents as needed to secure required documentations

Processing Maintenance Requests

Validate that all required documents have been completed and submitted

Validate that agreements and hierarchies are set up accurately

Process/correct any errors as identified by Contracting System

Communicate with Recruiters/Agencies/Agents as needed to secure required documentation

Agent/Agency Activations

Review daily report for Agents who have met requirements to be considered Ready To Sell

Process final approval of contracting

Send welcome emails

Processing Agent/Agency Terminations

Mail termination notification(s)

Terminate the active agreement in the necessary system(s)

Terminate applicable appointments

Contracting Mailbox

Monitor, research, and respond cogently to emails from Recruiters/Agencies/Agents regarding various contracting activities

REQUIREMENTS:
Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation

BA/BS or equivalent work experience strongly preferred

Ability to manage and effectively communicate time frames, expectations, and requirements with various types of new and existing customers/clients.

Excellent written and verbal communication skills

Excellent critical thinking and problem solving skills

Ability to work a flexible schedule during peak season of mid-October through mid-December, including weekends and early nights

Experience in Healthcare, Insurance, or Medicare Advantage preferred

Proficiency with Microsoft Office suite

Aptitude for learning and using new systems

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 22 – 33 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.