The Contract Quality Senior Manager is responsible for facilitating and managing quality initiatives for ESI’s Department of Defense (DoD) client. This will include building a comprehensive quality management program that assesses current quality controls across the organization, identifying and implementing improvements and new quality requirements. The Senior Manager is responsible for the day-to-day management of the Contract Quality team members. Manages the performance and develops the feedback of the members of their team, including following through on frequent Check-in conversations. Assigns projects and work assignments to team members and directs activities, providing functional guidance.
In collaboration with leadership and audit team, determine areas to be audited each year. Identify and oversee improvement solutions and present completed audits and improvements to stakeholders, senior leadership and Department of Defense.
Work with business leaders and program managers assisting them to define and report on their current state performance, recommended future state, improvement opportunities, and current and future state benefits with respect to the impact of the Continuous Improvement program and Quality Management Plan.
Develop and maintain Quality Management Plan. Review the plan with leadership and DHA at least annually.
Leader able to drive process optimization based on quality drivers. This includes the evaluation of requirements and defects related to defect trends and analysis.
Will drive the utilization of technology delivery and the resulting simulation of capabilities within business process to ensure business outcomes optimization – Driving conversations, best practices, usage of technology and process, and measurement of outcome realization.
Identify, lead, and manage rapid process improvement efforts and conduct quantitative analysis of process effectiveness using both proven and new methods.
Focus on delivering rapid process improvement with limited information.
Provide updates regarding the progress of Continuous Improvement activities
ESSENTIAL FUNCTIONS :
Responsible for developing and managing an internal quality management program to meet the performance standards and requirements established in the contract and DHA manuals.
Support in development and implementation of new quality requirements for TPharm5 and develop and maintain Quality Management Plan
Identify process improvement opportunities through reporting, audit results or other methods and work with business partners to implement improvements
Program Reviews: Monthly or Quarterly meetings with CO, PM and COR and appropriate contractor leadership to perform a comprehensive review of contractor performance, discuss contractual issues, and provide updates on the major issues and corrective actions
Lead and develop team
Complete special projects as requested
QUALIFICATIONS:
Bachelor’s degree in business or related field.
5 – 8 years experience implementing contemporary process improvement methodologies in an Operations environment, preferably in transactional, high volume, and high mix environment.
Lean/Six Sigma certification preferred
Excellent verbal and written communication skills; Proficient in MS Office, Project, Visio preferred
Excellent communication, and interpersonal skills with the ability to influence stakeholders
Competency in SharePoint, MS Office and MS Visio. Proficiency in developing and delivering presentations.
Strong analytical skills with an ability to analyze processes and make recommendations for improvements
Demonstrated knowledge of Change Management techniques
Able to work in high degree of ambiguity
This role is Flex/WFH which allows most work to be performed at home or on occasion at a Cigna office location. Employees must be fully vaccinated if they choose to come onsite.
This position is not eligible to be performed in Colorado.
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The SharePoint Assistant is the main point of contact for the companies SharePoint/PowerApps. Responding to user needs in a timely...
Apply For This JobIntro: Facebook’s mission is to give people the power to build community and bring the world closer together. Through our...
Apply For This JobUnifi Aviation is the Nation’s largest Aviation Services Provider, servicing over 180 locations and growing. We work directly with some...
Apply For This JobWelcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential, we believe that every associate is imperative to...
Apply For This JobWe are glad to announce that we are in a current search for an outstanding specialist to start working as...
Apply For This JobThis is a remote position. Junior Software Development Engineer (1 year experience, remote) Team Remotely Inc. is a staffing and...
Apply For This Job