Cin7 Looking for Technical Support Specialist at Grafton, Auckland Full Time

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

As the Technical Support Specialist at Cin7, you’ll provide unparalleled support for our high profile customers, empowering them to streamline their businesses to come out better on the other side. Our goal is to build the best Customer Support department on the planet, and you will help us do that!

If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice!

What you’ll do:

• Interact with the customers through our leading class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient and friendly manner.
• Collaborate with the team to identify and diagnose hardware and software faults or user errors.
• Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform.
• Communicate Cin7 product usage to our global product managers in order to optimize product performance and enhance client experience.

What you’ll bring:

• 1-3 years of experience in a customer support role, preferably at a software company
• Superior interpersonal and customer support skills to provide excellent service
• Aptitude to build strong analytical and critical thinking skills
• Experience supporting customers through a variety of contact channels including chat, email and phone
• Base level skills with HTML, CSS and SQL

Why work for us?

We are a fast growing business going through a huge amount of growth. You’ll have the opportunity to work on products that are used by our global customer base and at the same time you’ll be growing your career and developing new skills. You’ll also be receiving:

• Fully paid health insurance
• Flexible working – 3 days work from home per week as well as well as the option to work 30 days a year fully remote from anywhere in the world
• Celebrate your birthday with a paid day off
• A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
• Monthly Social Fridays drinks and food on us
• Discounted gym membership as well as discounts at some local eateries etc
• Recruitment referral bonus
• Relaxed dress code
• Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we’re growing exponentially. We’re looking to add people to our team who are passionate about working with a fast growth tech company. 

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do.  We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team