Cisco Hiring for Director, CX Business Development – GES South at Atlanta, Georgia Full Time

The Customer Experience (CX) organization is leading our Cisco colleagues in redefining how we work with our clients! The qualified Business Development Director will lead the team of Business Development Managers who work closely with Cisco Account Teams and extended CX teams in developing new opportunities to meet our top Enterprise customer’s business and IT needs. Beyond just leading the team of Business Development Managers, you will actively drive growth in the business by developing relationships with our Service Sellers, CX and Sales Leaderships along with customers and key partners. You will be responsible to find new innovative ways to generate the CX pipeline with our Service Sellers.

Who You’ll Work With

You will be part of the Customer Experience (CX) team focused on driving successful insertion and adoption of Cisco services across Cisco sales activities. You will support interaction with senior management across direct field sales, service sales, specialist teams and service delivery within the GES South Area. The team of Business Development Managers that you will lead have deep knowledge of Cisco’s Service portfolio spanning Enterprise Network, Datacenter, Security, Collaboration, Cloud, and Automation. Team members are expected to leverage this knowledge to develop solutions and shape services opportunities based on Customer / Sales requirements across all vertical market environments.

Who You Are

You are recognized as a natural leader that can solve analytical problems and has outstanding interpersonal skills, and a strong services technology background. You have a proven track record in growing customer business through the creation of end-to-end service solutions. Beyond leading a direct team, you can also lead matrixed, dynamic teams in pre-sales engagements, coordinate activities, drive efficient partnerships and drive the team to produce high quality complex proposals and statements of work.

You achieve success through strong cross-functional relationships, engaging talent to jointly design and deliver what an individual team could not. You measure success in the impact of your programs and breadth of cross-functional contribution. You are an independent self-starter, who is proactive with a program management mindset to resolve conflicts. You have excellent verbal and written skills in communicating and positioning Cisco’s Services business and capabilities with the field and with Customers. You have a proven track record of success. You are a problem solver with experience in risk and issue management, escalation and resolution. You provide constructive coaching and feedback to all levels within the team as necessary.

You lead by example.

Knowledge and skills:

• Proven track record of developing high performing teams with diverse responsibilities and skillsets.

• Experience as a people manager and/or manager of managers.

• Demonstrated track record of pursuing and managing services engagements of $1M+.

• Clear success in prior roles, with increasing levels of responsibility and independence.

• Excellence in all areas of business management, including project management, business analysis, recommendation, and consensus building.

• Demonstrated ability to conduct fact-based analysis to identify, prioritize, structure, and solve complex business problems.

• Experience leading a team in solution architecture and complex integrated service design across multiple architectures: Automation and Orchestration, Cloud transformation, Networking, Security, IoT, Collaboration, Mobility, Enterprise Networking, Data Centre, Software etc.

• Strong client presence and CxO level engagement experience, consulting and /or professional services delivery.

• Proven track record of developing and winning multi-architecture solution contracts.

• Exceptional oral and written communication skills to consult, communicate and position Cisco’s value and capabilities to customers senior executives.

• Mastery of multi-tasking environment, meet deadlines, stakeholder management and conflict resolution.

Minimum Requirements:

• 10+ years’ experience leading consulting services sales/presales or delivery teams in the large enterprise sector.

• 5+ years’ experience leading technical customer facing solution development in pre-sales roles.

• BA/BS required; MBA preferred.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and makes a positive impact.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything: people, processes, data, and things. We innovate everywhere, from launching a new era of networking that adapts, learns and protects, to building Customer Experience that accelerates businesses and business results. Our technology powers entertainment, retail, healthcare, education, connected cars and more – from Smart Cities to your everyday devices.

And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation, having built the Internet, we’re now re-inventing it.

We are dreamers and we are doers. We Are Cisco CX.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.