Citigroup Hiring for VP, Citi Retail Service Manager, In-Business Governance at Elk Grove Village, Illinois Full Time

Citi Retail Services Manager, In-Business Governance (C13)

Description:

The CRS Business Operations Department is searching for an individual with operational risk and/or process improvement experience to manage and oversee governance issues that arise within the department and to lead initiatives that are consistent with the safe and sound operations of the department. The role requires the ability to demonstrate strong business acumen, ability drive sustainable solutions, understand system infrastructure and processes, and creative solutioning as well as provide check and challenge to ensure risk mitigation is achieved to avoid reoccurring issues. This person will work closely with cross functional business teams to formulate and implement business recommendations and may report out to management, auditors and regulators on issues and closure activities. This position works closely cross functional teams across Partner Management, Marketing, Internal Audit, Compliance Assurance, Operational Business Risk teams, Business Project Management teams, Technology, Risk and Finance.

Key Responsibilities & Collaborative Points

• Provide subject matter expertise and leadership for various business initiatives throughout the issues project lifecycle

• Contribute and have the ability to create project documentation to support issue related activities such as creating business requirements, project plans, decision documentation, testing documentation, as well as process and procedural materials

• Responsible for timely review, research, understanding implications of cross-functional issues and applicability to Business Operations.

• Accountable for staying informed of new issue management policies and procedures across the Global Consumer Bank

• Project management discipline and problem-solving capabilities

• Ensure understanding and adherence to the regulatory requirements

• Understand critical data processes and technology components within Business Operation; identifying critical gaps and/or opportunities

• Develop strong, trust-based relationships with critical internal business partners

Key Collaboration Points:

In order to operate successfully within this role, this position will partner with the following teams:

• Technology

• Collections

• Customer Service

• Marketing

• Compliance

• Operational Risk Teams

• Partner Management

• Chief Marketing Officers

• Finance Teams

• Risk

• Legal

• FISERV

Qualifications

Business and Technical Requirements

• 4-5 years of experience working within Credit Card industry and/or IT function in a large, matrixed, multinational organization; Private Label Credit and Operational Risk experience preferred

• Bachelor’s Degree in Business, Technology or a quantitative discipline or relevant business experience

• Understanding of credit card data and credit card systems; knowledge of FISERV or a mainframe environment preferred

• Experience in system analysis and writing business and functional specifications

• Knowledge of consumer financial services regulatory environment

• Strong business acumen

• Demonstrated track record of collaboration across multiple, disparate internal business groups

• Strong problem solving skills to proactively address business questions and the ability to understand trade-offs and impacts, as well as business process reengineering

• Ability to manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment

• Strong verbal and written communication skills; ability to present ideas to audiences at all levels internally and externally

• Demonstrated history of attention to detail and process orientation

• Bias towards action

Leadership Competencies

• Ability to build strong networks and relationships internally and externally

• Strong communication skills and ability to communicate at all levels of the organization

• Adaptable to changing environment and experience in driving change

• Comfortable operating in a highly matrixed, complex arena

• Self-aware with ability to adapt to various situations

• Strong team player; ability to lead, partner and negotiate with cross functional teams and across organizational boundaries to successfully deliver client needs

• Intellectually curious, proactively seeking and developing new opportunities

• Ability to prioritize and manage projects

• Experience in process management and process automation a plus

Job Family Group:

Marketing

Job Family:

Marketing Program Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.