City Break Apartments Hiring For Reservations/ Front Office Agent In Hotel / Serviced Apartments at Dublin, County Dublin Full Time

To ensure all City Break Apartments guests on their arrival receive a warm welcome and are assisted in a courteous, helpful manner with registration and assisting with smooth check-in of the designated apartment.

To ensure the telephone system is answered as per company standards, ensuring that all messages are correctly handled and processed immediately. To deal with guest feedback as appropriate, recording and sharing information with the relevant departments and ensuring that the guest leaves City Break Apartments as a satisfied customer.

Ideally, applicant would have hotel experience especially with dealing with customers and reservation system and with a good clear English for phone dialogue.

The right attitude is more important than the most qualified applicant.

Skills & Requirements

– The position requires an ambitious individual with some proven experience, excellent customer service and communication skills and attention to detail

– Applicants should be highly motivated and target driven with a keen understanding of process.

– It is essential the candidate has fluent English, written as well as spoken.

– Applicants should be proficient in Word, Excel and experience in Opera PMS is preferable.

– The ideal candidate is an organised individual, target driven with the ability to prioritise workload in an appropriate manner.

– References essential.

Job Type: Full-time

Salary: €24,500.00-€28,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• On-site parking
• Sick pay

Schedule:

• 8 hour shift

Supplemental pay types:

• Yearly bonus

Experience:

• Customer service: 2 years (required)

Work authorisation:

• Ireland (required)

Shift availability:

• Day shift (preferred)
• Night shift (preferred)

Work Location: In person

Application deadline: 30/09/2023