City of Coquitlam Looking for Customer Service Supervisor at Coquitlam, BC Full Time

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems. Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you!

We are seeking a dynamic, motivated Customer Service Supervisor to join our Business Services and Licensing team. This position will be responsible for overseeing the day-to-day administrative operations of the public service counter of the division. Working in a fast-paced but fun environment, the successful incumbent will be expected to manage multiple priorities with competing deadlines; carry out tasks and identify priorities with little supervision or direction; exercise sound decision making; and demonstrate tact, diplomacy and political acumen in a municipal government setting.

Reporting to the Business Services and Licensing Manager, the successful incumbent will be required to supervise and provide assistance to other clerical staff in the division; schedule shifts; handle internal and external inquiries regarding interpretation of bylaws and departmental policies, practices and procedures; de-escalate situations involving staff and/or the public; have the ability to review current procedures and seek out process efficiencies and update as required; provide training and on-going staff direction regarding tasks and expectations; have a strong understanding of POS and cash handling and monitor and ensure that customer service standards are met for in-person, telephone and email enquiries.

The ideal candidate is driven to achieve excellence in customer services; has proven abilities to exercise sound judgement and leadership, especially as it related to problem solving; strategic and analytical thinking; strong verbal and written skills; is highly collaborative and functions well as a multi-disciplinary team and has the ability to deliver on a wide range of responsibilities with little supervision.

The successful candidate will have completed Grade 12, supplemented with relevant courses and related supervisory experience or an equivalent or training and experience. A valid British Columbia Driver’s License with no adverse report is required.

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The City offers a CUPE hourly rate of $32.87 – $38.68 and an excellent benefits package. Applicants under consideration will be required to undergo a police security clearance and vulnerable sector check. The City of Coquitlam has a vaccination policy which is currently suspended. However, should the policy come into effect, it will be a requirement for all current and future employees.

Please apply online at www.coquitlam.ca/careers by 11:55 pm on May 4, 2022.

The City of Coquitlam is an Equal Opportunity Employer.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.