City of Edmonton Looking for Transit Security Dispatcher at Edmonton, AB Full Time

Transit Security Dispatcher 12 months

Job Number : 42292

Edmonton Transit Service, in collaboration with community partners, takes a multilayered approach to safety and security and is committed to the safety of patrons and City staff. Reporting directly to the ETS Control Centre Superintendent in the 24/7 ETS Control Centre, the Transit Security Dispatcher (TSD) is a safety critical position and first point of contact to citizens, staff, public and security services (police, peace officers and security guards). As the Transit Security Dispatcher, you will provide communication and liaison services, operations support and interagency coordination in response to safety and security incidents.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

Receive all requests for service, complaints and concerns via Transit Watch or radio in a courteous and professional manner

Provide information and direction to non-emergency callers and resolve difficult and sensitive public inquiries and complaints

Evaluate the priority of the incident and initiate the ETS response according to ETS Operations Support Safety and Security Directives; determine the nature and location of the incident and extract vital information regarding the circumstances of the incident or complaint

Provide consistent, effective and prompt communication services to the Safety and Security Division of Edmonton Transit Service

Notify the Police, Fire and Ambulance for criminal events or life safety emergencies

Coordinate with LRT and Surface Control, and dispatch security personnel to calls for service throughout the ETS operating area; communicate with security guards, peace officers and emergency first responders via radio and telephone

Intermittently monitor and conduct proactive virtual patrols using the ETS Closed Circuit Television System (CCTV) according to Operations Support-Safety and Security operating directives, procedures and guidelines

Initiate response to security incidents according to Operations Support-Safety and Security operating directives, procedures and guidelines

Control door and facility access for all ETS facilities and washrooms using BMS/C-cure

Use the Public Address System to conduct real time voice announcements to keep patrons informed on changes/delays in service and provide direction in the event of an emergency

Record Mains vault tracking, weekly PA system and Help Phone Inspections, and submits work orders where required

Record and report system failures and contact the appropriate resource for resolution

Conduct notification system checks documenting deficiencies to the attention of the Superintendent

Provide Special Event and Fair Blitz support

Qualifications :
Completed Grade 12

Completed recognized Certificate or Diploma related to Emergency Telecommunications and Response, Law Enforcement, Security or Criminology

Minimum of 3 years of experience in customer service, including 1 year of experience in a security or transit environment

proficiency in Google Workspace (Gmail, Chat, Calendar, Currents, Drive, Docs, Sheets, Slides, Keep, Forms and Sites)

Completion of environmental, safety and other mandatory courses/training upon hire

The following are considered assets:
Emergency First Aid certificate

Mental Health First Aid certificate is an asset

Tactical Communications (business professionals or law enforcement) training is an asset

Incident Command System (ICS-Level 100) training is an asset

Experience dealing with employees, the general public, security and police where timeliness of decisions are critical (eg. in the security, peace officer, police, or logistics field) is an asset

Video monitoring experience in a law enforcement or security setting using sophisticated devices and software is an asset

Experience providing evidence in court is an asset

Experience with record management and dispatch systems (CAD, POSSE, Transit Master), alarm systems (C-CURE, BMS, panic buttons, emergency help phones) and/or video surveillance systems (Genetec, Omnicast, Adpro, mSET) is an asset

Knowledge of the Conduct of Transit Passengers Bylaw, Trespass to Premises Act and Video Surveillance privacy regulations (monitoring and use) is an asset

Ability to communicate in a language other than written/verbal English

Ability to operate complex and specialized technical equipment, multitask and think quickly and critically in a fast-paced, high-stress, team-oriented environment

Ability to anticipate challenges and prioritize urgent issues, including the ability to optimize time and resources with making effective decisions

Ability to communicate and provide information to a diverse population in a polite and courteous manner

Ability to stay calm while dealing with difficult people in a variety of high stress situations

Strong verbal and written communication skills, including the ability to communicate clearly and concisely in verbal and written communication (report writing, email correspondence, etc)

Must be able to communicate clearly and effectively with ETS first responders, police, fire and or ambulance personnel in the performance of duties in emergency situations

Skilled in exercising good tact, sound judgement and firmness in dealing with the public and coordinating response to difficult/complex situations

Excellent observation and decision making skills, including the ability to assess situations and respond quickly in an appropriate manner

Hire is dependent on Police Information satisfactory to the City of Edmonton

Conduct work in a manner that complies with the requirements set out in the City’s Environmental Management System (EMS)

Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style

Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same

Demonstrate the key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator

Working Conditions

Must be able to work a variety of shifts to provide 24/7 coverage from Monday through Sunday, including day, evening, night and weekend shifts; may be required to work extended hours in the event of a critical event to provide operational support to the ETS Control Centre

Must be physically capable of performing the work tasks, including prolonged periods of sitting, the sustained periods of typing and continuous visual concentration to monitor computer screens

Resilience and ability to work and succeed in an environment where surveillance video footage may show graphic or disturbing situations

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here:https://bit.ly/3hd2d95

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected].

COVID-19 Notice: The City of Edmonton has implemented a COVID 19-Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.

For more information, please refer to our COVID-19 Vaccination Policy (bit.ly/3lKwb6j) and COVID-19 Vaccination Procedure (bit.ly/39BICMt).

Up to 1 permanent full-time position and up to 1 temporary full-time position for up to 12 months

Hours of Work: 37.5 hours per weekdays, evening or night shifts to provide 24 hour/7 days/week coverage

Salary: $29.126 – $ 32.380 (Hourly); $57,014.150 – $63,383.850 (Annually)

Talent Acquisition Consultant: AO/MZ

IND123

Classification Title : Security Room Monitor

Posting Date : Jan 17, 2022

Closing Date : Jan 24, 2022 11:59:00 PM (MST)

Number of Openings (up to) : 2 – Permanent and Temporary Positions Full-time

Union : ATU 569

Department : Edmonton Transit Service

Work Location(s) :
ETS Control Center, Churchill LRT Station, 99 St 102A Ave

T5J 0G4