City of Henderson, NV Hiring for Customer Service Specialist Job at Henderson, NV Full Time

There are multiple divisions hiring Customer Service Specialist (Part-Time) positions:

Call Center – The call center is responsible for responding, evaluating, resolving and communicating customer concerns and complaints related to water bills, water waste, late penalties, consumption levels, water quality, water pressure, conservation, and other utility related questions. This position consists primarily of data entry, contacting and referring service calls to customer service representatives. This position is office based and requires interaction with customers via phone call and email correspondence. This position will work various hours between 7:30am – 5:30pm, Monday to Thursday.

Conservation – The conservation unit is a program that is continuously evolving with new processes and strategic initiatives. Must have the ability to be flexible and adaptable in a fast paced environment. The conservation position consists primarily of data entry, and requires extreme focus to detail, due to the regulatory component (Nevada Revised Statutes and Henderson Municipal Code). This position is largely office based, and will be making outbound phone calls to educate non-compliant customers. This position will on occasion meet customers face to face to educate on conservation principals. This position will work various hours between 6:00am – 4:00pm, Monday to Thursday.

There are part-time PERS and non PERS-eligible positions available:

• 
  These positions are not eligible for any benefits
• 
  These positions will require flexible scheduling and could work any full days between Monday and Thursday
• 
  Hours per week may increase or decrease based on needs within the Department

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• Graduation from high school, or the equivalent.
• Three (3) years of experience performing general clerical duties involving direct public contact.
• Note: An equivalent combination of related training and experience may be considered.
• Skill in typing sufficient to type 45 net words per minute at the time of application.
• Must possess and maintain a valid Nevada or “border state” driver’s license, as defined by NRS 483.

ASSESSMENT DATES:
Typing Test – Tuesday, February 8, 2022
(Best Qualified Candidates)

• Candidates will be required to pass the typing portion based on the number of net words per minute (WPM) listed in the minimum qualifications. There are free practice typing tests online if you would like to gauge your speed and practice prior to the assessment date. However, you must pass the test we administer, and we will utilize the score you receive from our exam.

Written Exam (Weighted 50%) – Tuesday, February 15, 2022
(Best Qualified Candidates)

• Candidates will be required to validate the typing test based on the number of net words per minute (WPM) listed in the minimum qualifications as well as pass the written exam portion that we administer.

Oral Board Interview with Performance Component (Weighted 50%) – Tuesday, February 22, 2022, Wednesday, February 23, 2022 and/or Thursday, February 24, 2022
(Best Qualified Candidates)

Selection Interview -Tuesday, March 1, 2022 and/or Wednesday, March 2, 2022
(Top Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department in writing at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

CITY OF HENDERSON, NEVADA
Teamsters Contract Benefits Summary

INSURANCE

• Health Insurance: Medical, Prescription, Dental, Vision.
• Employer paid Long Term Disability.
• Employer paid Term Life Insurance – $75,000 Life Insurance on employee.
• Employee Assistance Program.
• Medicare – Employee and City each pay 1.45%.

RETIREMENT

• Employer paid Membership in the State of Nevada Public Employees Retirement System (PERS).
• No Social Security tax on employee’s wages.
• Retirement Health Savings (RHS) program.

UNIFORM ALLOWANCE:

• The City provides a clothing and personal effects allowance for employees required to wear a uniform.
• A shoe allowance is provided on an annual basis to those employees required to wear safety shoes.

PAID LEAVE

• Vacation
  • Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment).
  • Accrued at 9.5 hours per month after first year through fifth year; 12.67 hours per month sixth through twelfth year; 15.83 hours per month upon completion of twelfth year and beyond.
• Sick Leave
  • Accrued at 9.5 hours per month from date of hire.
• Bereavement Leave
  • Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson.
• Holidays
  • 12 paid holidays per year.
  • Two (2) floating holidays per year.

WORK WEEK

• Four day, 9.5 hour work day, 38 hour work week.
• Three day, 12 hour work day, 38 hour work week for certain positions.

VOLUNTARY BENEFITS

• IRC 457 Deferred Compensation Plan
• IRC 401A Deferred Compensation Plan (new/re-hired employees only)
• IRC125 Plan Flexible Benefits Plan
• Cancer/Catastrophic Illness, Accident, Short Term Disability Insurance
• Auto and Home Insurance
• 529 College Savings Plan
• Supplemental Term Life Insurance
• Legal Insurance
• Pet Insurance
• Identity and Credit Protection
• Employee Network Membership

Revised 07/18