City of Mesa, AZ Hiring for Customer Service Specialist I at Mesa, AZ Full Time

The City of Mesa is excited to offer a one-time payment of $2,000 for all full-time employees and $1,000 for part-time benefited and part-time non-benefited employees who are active City Employees on Friday, December 31, 2021. To receive this one-time payment, new employees must have started their employment on or before December 31, 2021. This payment does not apply to seasonal employees. Join our team and start to work in time to receive this one-time payment as well!

The current vacancy is in the Environmental Management and Sustainability Department (Call Center). This recruitment will also be used to establish a Citywide list to fill possible future vacancies. The Customer Service Specialist I in the Environmental Management and Sustainability Department will be required to work a rotating schedule of Monday-Saturday including early mornings.

A Customer Service Specialist I is responsible for working directly with the public, both in person and/or by telephone. Employees in this class explain and interpret City policies, procedures, and City services to customers, respond to customer inquiries, and resolve customer problems and concerns. Depending on assignment, duties may include: processing service requests; receiving, tabulating, and balancing various payments for services; scheduling the delivery of solid waste services; billing/invoicing; preparing commercial service and roll-off agreements; assisting with solid waste service audits; assisting families or individuals with selecting grave spaces; and setting up dates and times for services. This class performs related duties as required.

The public contact component of this classification involves: explaining and/or interpreting the City’s policies and procedures relevant to the employee’s work unit, answering complex questions, and resolving customer and/or citizen problems and complaints. This includes: interacting with citizens who are often angry, confused, and/or hostile. Employees in this class are expected to perform day-to-day activities independently within established guidelines and procedures under general supervision. This class is distinguished from other clerical classes with a significant public contact component by the interpretive or procedural nature of the information provided and by the nature (at times tense, emotional, and/or unpleasant or confrontational) of the circumstances of the contact. This class is FLSA nonexempt.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

Qualifications & Requirements

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. High School Diploma or GED. Four years of full-time public contact experience resolving various levels of customer concerns both on the phone and in person, including some manual or computerized bookkeeping, account-keeping, and/or billing experience. Personal computer (PC) experience.