City of Portland Hiring for Street Operations Manager (Supervisor II) at Portland, Oregon Full Time

Street Operations Manager (Supervisor II)

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Street Operations Manager (Supervisor II)

Salary

$77,376.00 – $140,025.60 Annually

Location

OR 97209, OR

Job Type

Regular

Bureau

Portland Bureau of Transportation

Job Number

2023-00188

Closing

2/20/2023 11:59 PM Pacific

• Description

• Benefits

• Questions

The Position

The Portland Bureau of Transportation’s (PBOT) seeks a Streetcar Operations Manager who is responsible for overseeing the operations and security of the Streetcar system.

Please note : This is a “safety sensitive” position and will be included in a random drug and alcohol testing pool.

What you’ll get to do:

• Lead, support, or develop multiple programs along with peers in support of our PTASP (Public Transportation Agency Safety Plan)

• Coordinate the development of policy, schedule, and rules with our partner TriMet

• Manage non-represented staff, coaching, scheduling, and general daily leadership and managerial responsibilities.

• Manage represented TriMet employees providing coaching and communicating effectively with TriMet management.

• Monitor and implement efficient improvements on assigned areas.

• Develop metrics and key performance indicators, conducting program evaluation and trend analysis, and monitoring program delivery.

• Streamline field operations: increase productivity, ensure equitable service delivery, product excellence, and implementing a culture of continual process improvement.

• Develop and reinforce a culture of safety, accountability, professionalism, and delivering excellence with transparent communication and accountability.

• Develop and evaluate operating budgets; experience evaluating productivity of work units for cost effectiveness and level of service.

• Conduct best practice research, business process modernization initiatives, and developing and implementing policies and Standard Operating Procedures.

Who you are:

• Equitable Leader: Strong equitable leader with a commitment to your position as well as your team/employees. Being an ethical, fair, and supportive leader is critical.

• Safety Conscious: A manager that incorporates public safety and staff safety as top priorities in every decision.

• Excellent Communicator: A strong communicator to technical and non-technical individuals and who is proficient verbally and in writing.

• Organized: Able to work on a multitude of tasks and understand/react to various situations in a fast-paced work environment.

• Problem Solver: Able to produce process efficiencies and increase productivity and accountability in a maintenance operations environment. Experience managing large complex problems involving multiple agencies/departments is necessary.

• Flexible: This candidate must be ready to re-build a program from the ground up. An ability to remain flexible, agile, and calm in a high paced environment that relies on quick and stable decision making.

About the Bureau:

The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit Transportation | Portland.gov (https://www.portland.gov/transportation) . The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community.

City of Portland Core Values:

Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility

These values guide our actions as we serve the community and engage our workforce. To learn more about the City’s core values, please click here (https://www.portlandoregon.gov/bhr/article/763427) .

Why work at the City of Portland?

The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package (http://www.portlandoregon.gov/bhr/60196) , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland’s benefits please click here (https://www.portland.gov/bhr/benefit-offerings) .

COVID-19 Vaccine Requirement

As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. Proof of being fully vaccinated is required by date of hire. You may request an exception (https://www.portland.gov/bhr/covid19-exception-request) , for health or religious reasons, from getting the COVID-19 vaccine at the time a position is offered.

Work Location

Many positions within the City are designated as hybrid and currently the City requires you to work in-person one day per week. Beginning in April 2023, most hybrid employees will be expected to perform at least half of their work in-person.

To Qualify

The following minimum qualifications are required for this position:

• Experience acting as an equitable leader including building strong, supportive, and performance-oriented teams that are collaborative, cooperative, and professional.

• Experience with strategic planning in rail operations and/or emergency service environments.

• Experience delegating and communicating effectively, both verbally and in writing including presenting to diverse stakeholders and the ability to be concise, appropriate, impactful, and professional in all modes of communication.

• Experience with stakeholder engagement, customer service, and a willingness to meet the needs of the customer.

• Ability to manage a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services.

• Experience interpreting and applying relevant FTA regulations.

• Ability to read, understand, and develop policies/programs in conjunction with multiple union contracts, City policy, and Oregon SSOA Program Standards.

Applicants must also possess:

• Ability to acquire and maintain PTSCTP certification within 3 years.

• Ability to acquire and maintain DPSST and DPSST Executive Manager certifications.

• Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by date of hire.

The Recruitment Process

An evaluation of each applicant’s training and experience, as demonstrated in their resume and cover letter, weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies

Recruitment Timeline

Job Posting closes: Monday February 20, 2023

Applications Reviewed: Week of February 20, 2023

Eligible List / Notices Generated: Week of February 27, 2023

Selection Process Begins: Mid-March

Job Offer: Late March

*Timeline is approximate and subject to change

Applicants must submit a cover letter and professional resume online, specifically focused on your qualifications for this position as identified in the “To Qualify” section of this announcement in accordance with the following Application Instructions:

• Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

• Your cover letter should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the “To Qualify” section of this announcement.

• Your resume should support the details described in the cover letter.

• Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.

• If you are requesting Veteran’s Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the “To Qualify” section above.

All completed applications for this position must be submitted no later than 11:59 pm, on the closing date of this recruitment. E-mailed and/or faxed applications will not be accepted.

Additional Information

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

Veterans’ Preference: If you are requesting Veterans’ Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans’ Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans’ Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.

ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.

Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here. (https://www.portlandoregon.gov/oehr/81535)

Did you know? The City of Portland offers How to Apply Classes that are free and review tips and tricks when applying to the City. Follow the link for the most recent list of scheduled dates: How to Apply Classes for City of Portland | Portland.gov

Contact Information:

TroyLynn Craft

Senior Recruiter

[email protected] ([email protected]%C2%A0)

An Equal Opportunity/Affirmative Action Employer

A Career with the City of Portland offers many Employee Benefits

This summary outlines the benefit programs, actual benefits may vary depending on bargaining unit and employment status.

The City of Portland offers a comprehensive benefit package that is competitive with other private and public sector employers.

More detailed information can be obtained by calling the Benefits & Wellness Office at 503-823-6031.

Health Care (Medical, Vision and Dental) (https://www.portlandoregon.gov/bhr/67562)

• A choice of two medical/vision plans and two dental plans.

• Coverage is available to benefits-eligible employees, their spouse/domestic partner and eligible dependent children up to age 26.

• For full time employees, the City pays 95% of the cost of coverage, you pay 5%.

• The part-time employees’ cost is pro-rated based on the number of hours in the employee’s regular work schedule.

Wellness Benefits (http://www.portlandonline.com/omf/index.cfm?c=31516)

• We offer many on-site fitness center locations and classes, stretching,

• discounts to local fitness clubs,

• smoking cessation benefits,

• chronic care coaching programs,

• worksite wellness screenings and flu shots.

Life Insurance (http://www.portlandonline.com/omf/index.cfm?c=28407)

• Basic life insurance at no cost to full time employees.

• Levels of coverage are based on bargaining units, employment status and/or annual salaries.

• Supplemental life insurance – employees may purchase up to $500,000 for themselves

• up to $300,000 for their spouse or domestic partner.

• up to $25,000 for dependent children.

• This coverage is portable upon retirement or separation. There are some limitations on coverage level.

Long Term Disability (https://www.portlandoregon.gov/bhr/28407)

• Depending on your bargaining unit, you may be eligible for Basic Long Term disability coverage which will pay up to 40% of your basic monthly earnings up to $3,333 per month.

• The benefit is available 60 days from the onset of the approved disability, or exhaustion of sick leave, whichever is later.

• Preexisting condition limitations do apply.

• Employees may also purchase an additional 20% (of your basic monthly earnings up to $1,667 per month) coverage.

Short-Term Disability (https://www.portlandoregon.gov/bhr/28407)

• Depending on your bargaining unit, you may be eligible for Basic Short-Term disability coverage which will pay up to 40% of pre-disability earnings for eligible employees

• The benefit is available after a 14-day waiting period, and can continue for 90 days.

• Pre-existing condition limitations do apply.

• Employees may also purchase an additional 20% benefit (of your basic monthly earnings up to $1,667 per month) coverage.

Employee Assistance Plan (http://www.cascadecenters.com/)

• Employee Assistance Plan (EAP) provides confidential counseling services for employees and eligible dependents.

• Effective July 1, 2013, the plan provides up to five free visits per year.

Flexible Spending Accounts (https://www.portlandoregon.gov/bhr/76511)

• Medical Expense Reimbursement Plan (MERP) allows you to make pre-tax contributions to your account to pay for eligible medical/dental/vision expenses which are not paid by your health insurance (deductibles, co-pays, etc.)

• Dependent Care Account Program (DCAP) allows you to pay for your eligible dependent care expenses with pre-tax dollars. The maximum allowable you may contribute to this plan is $5,000.

Retirement (http://www.oregon.gov/PERS/)

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

• The City currently pays the employee’s share of the retirement contribution.

• Employees who are OPSRP members are vested after five years of contributions or when they reach age 65 (age 60 for police and fire.)

• Option to contribute a portion of your earnings on a pre-tax basis to the City’s Deferred Compensation Program (http://www.portlandonline.com/omf/index.cfm?c=26734) .

Paid Leave

• 112 hours of vacation (http://www.portlandonline.com/omf/index.cfm?c=27799&a=12413) each year initially. This accrual will increase over time.

• Sick leave (http://www.portlandonline.com/omf/index.cfm?c=27799&a=12414) typically accrues up to a maximum rate of 40 hours per calendar year

• 10 paid holidays (http://www.portlandonline.com/omf/index.cfm?c=27799&a=12412) each year

• Three personal days accrue each year

Family Medical Leave

In accordance with federal and state law, and the City policy for family medical leave, the City grants family and medical leave to eligible employees for certain family and medical related reasons.

Other Benefits (https://www.portland.gov/sites/default/files/2020-06/10.03-trip-reduction-incentive-program-trip.pdf)

• City’s TRIP Reduction Incentive Program (for transportation options)

  01

  Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

  Your cover letter, and resume are an important step in the examination and selection process to assist us in determining if you possess the knowledge, skills, and abilities to succeed in the posted vacancy.

  A lack of a complete and thorough information in your application materials to each of the qualifications listed in the To Qualify section may result in disqualification from the examination. The information you provide must accurately reflect what is documented in your work history/resume.

Your cover letter needs to specifically address all of the qualifications listed in the “To Qualify” section, they are required for this position. Please provide detailed examples for each qualification that specifically address the qualification(s). Saying “See resume”, to any of the minimum qualifications may result in elimination from further consideration.

If you are requesting veterans’ preference, please be sure to indicate that you are a veteran and also upload a copy of your DD214 and/or Veteran’s administration letter stating your disability. Veteran’s preference documentation must be submitted by the closing time of this announcement.

Have you read and understood all of the information listed above?

• Yes

• No

  02

  Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

  03

  The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

• My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.

• You may release my application; I am waiving confidentiality.

  04

  I have read the City of Portland’s COVID-19 vaccine requirement.

• I plan to comply with the COVID-19 vaccine requirement by being fully vaccinated by my hire date and submitting proof of vaccination, or by asking for a religious/medical exception.

• I do not plan to be vaccinated or ask for a religious/medical exception for the COVID-19 vaccine requirement.

  05

  Do you have Experience acting as an equitable leader including building strong, supportive, and performance-oriented teams that are collaborative, cooperative, and professional?

• Yes

• No

  06

  Do you have Experience in strategic planning in rail operations and/or emergency service environments?

• Yes

• No

  07

  Do you have Experience delegating and communicating effectively, both verbally and in writing including presenting to diverse stakeholders and the ability to be concise, appropriate, impactful, and professional in all modes of communication?

• Yes

• No

  08

  Do you have Experience with stakeholder engagement, customer service, and a willingness to meet the needs of the customer?

• Yes

• No

  09

  Do you have the Ability to manage a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services?

• Yes

• No

  10

  Do you have Experience interpreting and applying relevant FTA regulations?

• Yes

• No

  11

  Do you have the Ability to read, understand, and develop policies/programs in conjunction with multiple union contracts, City policy, and Oregon State Safety Oversight Agencies (SSOA) Program Standards?

• Yes

• No

  12

  Do you have the Ability to acquire and maintain your Public Transportation Safety Certification Training Program (PTSCTP) Certificate within 3 years?

• Yes

• No

  13

  Do you have the Ability to acquire and maintain your Department of Public Safety Standards & Training (DPSST) and DPSST Executive Manager Certifications?

• Yes

• No

  Required Question

Agency

City of Portland

Address

1120 SW 5th Ave, 404 Portland, Oregon, 97204

Phone

503-823-4757

Website

http://www.portlandoregon.gov/jobs

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