Position Overview:
The Customer Service Representative is responsible to receive and process payments, applications and other documents related to water utility servicing and billing, property taxes, parking tickets and permits, general licenses, and transit passes. The position will provide general information and exceptional customer service to the general public.
Principle Duties & Responsibilities:
1. Key Customer Service Duties:
– Property Taxes – e.g. levy calculations, legal descriptions, liens and tax certificate processing, Tax Installment Payment Plan (TIPPS) program applications;
– Utility billing – e.g. billing inquiries, water applications, service transfer and disconnection requests, Monthly Installment Payment Plan (MIPPS) program applications; and
– Parking – e.g. parking permit applications, parking ticket inquiries.
Required Qualifications:
Key Knowledge, Technical Skills and Abilities
The wage range for this position is currently being finalized, however an interim rate has been set at $3,815 – 4,637/month ($24.29 – 29.52/hour).
Job Type: Full-time
Salary: $24.29-$29.52 per hour
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