We offer a great benefits package including medical, dental, pension program, HSA, and generous time off. City residents will earn a 3% differential on top of the hourly pay range. Learn more and apply today!
Position Purpose:
This position, which reports to the Customer Service Manager, is responsible for the typing of reports, letters, forms, and other confidential information from transcribing equipment, direct dictation, and hand-written documents. In addition, this position is responsible for performing the duties of the Customer Service Representative when so assigned.
Types reports, letters, forms, and other information from transcribing equipment, direct dictation and hand-written documents for the Racine Police Department.
Other duties will include, but are not limited to: scanning documents, answering phones, copying records and other information, entering and retrieving data from various computer programs and systems, sorting and filing documents, searching files for information, and preparing and distributing information as directed by Department policy.
Audits bureau records for completeness and accuracy.
Able to maintain accurate daily logs.
Maintain confidentiality of records and reports.
Check emails and voicemails on a daily basis and throughout the day
Can work independently with minimal supervision
Assists the public at the walk-in counter.
Operates the Wisconsin Crime Information Bureau computerized system and the T.I.M.E. system computer terminal. Enter/cancel warrants, stolen property, runaways, run criminal histories and any other queries as directed.
Maintains a reliable and consistent attendance record.
High school Diploma or its equivalent required. Post high school education preferred.
Ability to organize a variety of moderately complex materials for typing and completing a finished report.
Ability to type a minimum of 60 wpm (net) from direct dictation or dictation equipment.
Ability to perform clerical functions independently and to make minor decisions in accordance with established regulations, procedures, or policies.
Ability to type investigative reports which are often graphic in nature (i.e. homicides, sexual battery, automobile accidents) without being affected emotionally.
Ability to be certified by the Wisconsin Crime Information Bureau as an operator on the T.I.M.E. system.
Ability to pass a criminal background investigation. No felony or serious misdemeanor convictions.
PHYSICAL DEMANDS OF THE POSITION:
Standing, walking, sitting, stooping.
Kneeling, crouching, climbing, balancing, and bending/twisting.
Reaching, feeling, talking, hearing.
Lifting, carrying, pushing/pulling up to at least 25 lbs.
Handling, grasping, and fingering: filing, typing, writing, etc.
ENVIRONMENTAL/WORKING CONDITIONS OF THE POSITION:
Inside air conditioned working environment.
Sitting and typing for long periods of time.
The use of headphones for an extended period of time.
Exposure to a fast paced, stressful working environment.
Shared space with other Clerk Typist II/Transcribers
EQUIPMENT USED:
Ear phones, foot pedal, copy machine, computer terminal and keyboard, fax machine, telephone, and scanner.
SOFT WARE/PROGRAMS USED:
Microsoft outlook, Microsoft Office, InternetExplorer, Phoenix, Winscribe Manager
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