City of Whitehorse Looking for Coordinator, Transit at Whitehorse, YT Full Time

An Eligibility List may be established from this job posting – The duration of the eligibility list will be 6 months. Future vacancies will be filled by going to the next highest ranked candidate until the eligibility list expires. The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.

This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union.

Coordinator, Transit

Job Code:212

Department: Transit Services

Job Summary:
The incumbent is responsible for coordinating Transit Services activities in accordance with available resources and developing drivers’ schedules.

Duties and Responsibilities:
Coordinate, plan, develop, update, and implement transit schedules, including receiving & responding to driver requests, updating driver schedules & crew sheets, preparing shift & vacation bids, and prioritizing departmental resources.

Coordinates and monitors departmental resources to ensure effective and efficient delivery of transit services. Recommends measures to improve performance and/or resolve service delivery issues.

Maintain radio contact with transit staff and provide support as required.

Liaise, collaborate, and exchange information on schedules and excursion with internal and external stakeholders, such as City departments & work teams, agencies, caregivers, clients and bus drivers.

Receives and routes a high volume of calls/e-mails to the department, both internal and external. Responds to, resolves or distributes e-mails, telephone or face-to-face enquiries/complaints and fulfills employee/citizen requests for information.

Performs administrative duties including: research, compliance with protocol, compiling statistics, draft communications, maintaining accurate records, data entry (including scheduling), and preparing reports.

Assists the Supervisor and/or Leadhand during operational disturbances such as an emergency incident.

Trains staff on departmental process software, procedures, policies, and related Coordinator job duties.

Follow, so far as is reasonably practicable, established safety procedures and standards.

Acts as the Transit Customer Service Representative as required.

Other related duties and projects as assigned.

This description contains elements necessary for identification and evaluation of the job. The incumbent may be required to perform other related duties.

Job Requirements:
Working Conditions:
Majority of the work is performed under normal office conditions. High level of concentration required during incidents with multiple radios and telephones calls occurring simultaneously. Exposure to dirt, oil, diesel fumes, noise when working at transit sites.

Knowledge and Skills:
Grade 12

3 years previous experience in Transit operations

General awareness of office procedures, customer service, and conflict resolution.

Well-developed customer service, interpersonal and conflict resolution skills.

Good multi-tasking and prioritizing skills.

Ability to act calmly and with accuracy in decision making and recording of information when dealing with customers.

Examples of Equipment to Operate:
General office equipment including computer skills to operate software programs related to work processing, spreadsheets, electronic mail and communications equipment, etc.

Transit software, emergency equipment, e.g. fire extinguisher and building alarm system.

Other Details:
Covid-19 Note: The City of Whitehorse recently lifted requirements for all new hires be fully vaccinated from Covid-19 before their start date. The Covid-19 situation continues to evolve and the previous vaccination requirements for all current City employees and new hires may be re-instated, should the prevailing status change. The City of Whitehorse continues to follow the direction and recommendations from Yukon’s Chief Medical Officer of Health (CMOH) and public health authorities.

Job seekers are required to create an online profile and submit their application electronically through the City’s online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/departments/human-resources/how-to-apply. If you have any further questions regarding this posting, please contact the recruiter at [email protected].

To apply for this position, you are required to submit your resume.

Various tests and/or exams may be administered as part of the recruiting process.

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.