CityFibre Hiring for Data Entry Agent – 3 month FTC at Telford Full Time

We’re changing it up

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.

A rewarding career

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £20,800 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.

How can you change it up?

We’re looking for a competent Data Entry Agent to join our team and take responsibility for ensuring all new orders are actioned within our agreed SLA (24 hours) as well as assisting the team with tickets once orders have been placed.

Some of your key responsibilities will include:

• Keying new orders onto supplier systems, accurately following the processes provided
• Referring any issues with information to the reseller or sales team to resolve and chase
• Updating internal systems with all the relevant details, setting up new orders ready to be allocated to an Order Management Coordinator
• Calling customers to Validate orders and assisting in arranging site visits for engineers to carry out site surveys

What will you bring to the role?

You’ll have great attention to detail and ideally some previous experience working in a customer service role. It’s also important that you can work both independently and as part of a wider team, and have strong Microsoft Office skills.

Our unique culture

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way – our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.

Ready to start changing it up? Join the CityFibre family today.
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CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.