Civil Service College Hiring For Senior Executive, Digital Learning Ops at Singapore Full Time

What you will be working on

• Engage internal and external stakeholders to develop and curate content on CSC’s digital learning platforms
• Manage incidents that stakeholders face with the digital learning platforms by tracking, identifying, and resolving issues independently or cross-functionally
• Develop and facilitate training workshops for stakeholders that come on board CSC’s digital learning platform as tenants
• Participate in user application tests (UATs) to ensure optimal user experience for product release updates and defect resolutions
• Monitor and analyse tenants’ usage of the digital learning platform to recommend content curation and updates
• Support any other administrative and operational duties such as contract administration, billing, processing of invoices

• At least 2 years of experience in developing and implementing digital learning solutions in a customer-facing setting
• Strong interest and aptitude in digital learning platforms, approaches to digital learning at the workplace, user experience design and other forms of technology-enhanced learning
• Basic understanding of data analytics, digital measurement and optimisation would be helpful
• Positive attitude, proactive and customer focused with excellent communication and interpersonal skills
• Enjoys working in a fast-paced environment, able to manage multiple tasks under deadlines and pressure
• Able to anticipate potential problems and know when to escalate issues for timely resolution