Claim Central Consolidated Looking for Claims Consultants and Administrators at Auckland, Auckland, New Zealand Full Time

Claim Central Consolidated is a global claims solutions business that provides services, technology and data insights to make managing claims easier. Founded in 2000, we are trusted by many leading insurers, brokers and underwriters globally.

We currently have opportunities for entry level and experienced Claims Consultants and Administrators to join our growing business on a contract basis! These contracts will be between 3 – 6 months.

The Opportunity

• End-to-end management of the claims process within predefined SLAs whilst focusing on improving the customer experience through each touch point
• Answer inbound calls and action accordingly
• Record accurate and detailed case notes for claims
• Review and analyse reports and data to identify and understand required actions for claims
• Liaise with policyholders, clients and trade partners via phone and email
• Investigate and respond to any client issues and or complaints accordingly
• We are open to people working from home or via hybrid working arrangements between home and our Auckland office

About You

We are seeking candidates who have experience in customer service/contact centre environments. If you have experience in property claims management it would be advantageous but not essential.

Because you have pride in your work and care about the experience of our customers you will be able to provide examples of how you can manage your time effectively, ensure accuracy of your work and apply out of the box thinking when problems arise.

Our team culture is important to us and we are looking for people that enjoy collaborating with others, can communicate with ease and enjoy contributing to projects outside their own role.

If you would like to be a part of the Claim Central team then please submit your application. You are also welcome to send any questions about our team or the position to [email protected]. We look forward to hearing from you!