ClientSolv Technologies Hiring for Customer Service representatives ( can work remote within Colorado) at Lakewood, CO Full Time

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government’s Small Business Administration.

We are seeking a Customer Service representative for a long-term contract role. This role can work remotely for those who live in Colorado or for those who wish to relocate to Colorado (must reside in Colorado for this role). These roles will require internet access (company equipment will be issued during this assignment) to access customer information and assist with their requests. There will be an onsite/in-office training period of 4 weeks in Lakewood, CO, and once that is completed, the role will be fully remote.

In this role, you will:

• Study each customer’s record of information, recognizing there are an unlimited number of permutations to consider, and fit together to provide the customer practical solutions to their specific reason for calling and offer resolution
• Exercise judgment in selecting the most appropriate guideline from many alternatives to best fit the customer’s need.
• Interpret and evaluate all available information in order to resolve problems.
• Answer questions and provide the customer with the proper services needed for each individual situation.
• Provide customer’s information tailor-made to their specific situation, recognize each customer’s needs are unique and document the call.

• Customer Service experience
• Ability to maintain confidentiality when working with sensitive data
• Good communication skills

Additional Information

This long-term contract role can work remotely for candidates who reside in the State of Colorado. There will be a 4-week training period that will require the ability to be onsite/in the office in Lakewood, CO in the very beginning. This role will pay between $17-$20 per hour (depending on experience) and will require internet access.