Coast Swift Current Hotel Hiring for Front Desk Manager Job at Swift Current Full Time

Front Desk Manager

The COAST Core culture is rooted in the values of leadership and accountability. Ensuring exceptional Customer Service and consistent Guest Satisfaction are the pillars of this opportunity. This role is best suited for an initiative-taking individual that can take charge of a situation and appreciates the importance of teamwork. Your focus will be managing the duties and responsibilities of the Front Desk Operation. The successful applicant must be organised, thrive on multi-tasking and be able to prioritize your workload.. You should be prepared for a fast-paced work environment, special projects and tight deadlines. We strive to provide a fun work setting with opportunities for growth and job satisfaction.

Responsibilities Include:

· Manage all duties of the Front Desk Operations

· Ensure that operations run smoothly and efficiently

· Maximize revenue through cost control and proper Front Desk procedures

· You will work with the General Manager to ensure sales targets are met

· Management of Room Inventory and revenue generation for Sports Teams, Work Crews and Group Bookings

· Lead Recruitment, motivate, engage, discipline and supervise Front Desk Ambassadors.

· Educate ambassadors on proper revenue management procedures and successful selling techniques.

· Timely follow-up with Block Booking inquiries

· You will work closely with the Banquet Co-ordinator to ensure smooth and seamless events

· Delegate workflow

· Provide operational advice and direction

· Scheduling of Ambassadors to ensure a smooth operation of the Front Desk.

· Ensure team members deliver superior guest service aligned with company policies and brand promises

· Maintain open lines of communication and set clear objectives and quality standards for your team.

· Review audit and financial transactions to verify accuracy and ensure correct procedures

· Operate within boundaries of authority and adheres to company policies and practices

· The Manager must be visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns

· Demonstrate superior customer service and conflict resolution skills with internal/external contacts,

· Resolve Guest concerns in a timely and professional manner

· Cooperate and Communicate with other Departments, as required.

· Manage Accounts Receivable

· Annual Budgets with input from Department Heads

· Manage department expenses within approved budgeted guidelines

· Inventory Tracking

· Adhere to established OHS procedures and policies while on-site.

· Other duties as required as assigned by the General Manager

Requirements:

· High School Diploma, Secondary education preferred

· Guest Service Experience, preferably in the Hospitality Industry

· Supervisory Experience

· Advance communication, interpersonal and customer service skills

· Knowledge of a reservation operating system is an asset

· Proficient in MS Office with strong knowledge of Excel

Our Competitive Compensation Package Includes:

· Full-time weekday work

· Flexible Hours

· Very, Very Competitive Salary with Bonuses

· THREE weeks paid vacation

· Health / Dental Benefits Available

· Educational Assistance

· Meal Discounts

· Ambassador Staff Discount Rate across all COAST Hotel properties

Applicants must be a Canadian Resident legally entitled to work in Canada with a valid drivers’ licence and access to a reliable vehicle. The chosen candidate will be subject to a Background Check that includes a Criminal Record Check.

Out of country or applications will not be considered, nor will resumes submitted via an Immigration Agency.

Job Types: Full-time, Permanent

Salary: $2,500.00-$3,750.00 per month

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flextime
• On-site parking
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Swift Current, SK: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

Expected start date: 2022-12-15