COBO USA CORPORATION Hiring for Customer Service at West Burlington, IA Full Time

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They are patient, empathetic and communicative. Our goal is to ensure excellent service standards and maintain high customer satisfaction. We offer a competitive benefits package, monthly bonus PTO hours, and 40 hours of paid vacation after 6 months. Starting pay for this position is DOE.

Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Arrange LTL and Parcel carriers on a daily basis
• Daily Sales Log
• Work closely with the Production and Purchasing teams to ensure orders go out on time

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Strong computer skills
• Strong Excel Spreadsheets
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with AS400 software is an added bonus

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• How many years of excel do you have?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)

Work Location: One location