Coca-Cola Europacific Partners Looking for Customer Experience Specialist at Auckland, Auckland, New Zealand Full Time

We’re on the search for the next Customer Experience Specialist to join our Auckland-based team reporting to the Customer Experience Manager. We’re looking for someone who is passionate about the Customer Experience, enjoys a fast-paced environment and is adept at building stakeholder relationships. If you’re keen to be part of an engaged and high performing team, we want to hear from you!

The Role

“Everyone, Everywhere, Everyday” sets the tone for the Customer Experience team to hone into “World Class Service” performance. We are looking for someone to engage our customers for feedback on their experience with CCEPNZ across all touchpoints, to represent our customers on highlights and opportunities. This role will enable you to build, analyse, and distribute insights across the business. Additionally, partnering with stakeholders will empower you to drive business process improvement.

What Do I Need?

As this is a phone-based role, proven ability to work with a diverse range of customers, think on your feet, and adapt to the changing demands in this role. The ability to take customer feedback and transform it into actionable insights whilst maintaining exceptional written and verbal communication skills.

Located in our Auckland office with no weekend work, you’ll have the opportunity to work closely with our award-winning Contact Centre, Field Sales teams, and other internal departments. Pretty amazing!

The Benefits

You’ll get a fantastic competitive salary, superannuation, free parking and not to mention plenty of complimentary product. It doesn’t get much better than that! Most importantly, with our world-famous learning and development environment it is your future that will be invested in – who knows where your career path will take you!

The Culture

We are exceptionally proud to be recognised as one of NZ’s Best Employers 5 years in a row! If you ask our team what they love about working here, they’ll tell you it’s our people, our brands, and our culture. Our vision and values are at the heart of everything we do, and we are committed to creating millions of moments of happiness and possibilities for our employees. Bring the real you and be part of a culture where we embrace equal opportunities and promote diversity and inclusion. We encourage you to apply to bring your unique differences and perspectives to Coca Cola Europacific Partners.

Applications close 1 June 2023.