Coeur d’Alene Casino Resort Hotel Hiring for Spa Receptionist/Attendant Job at Worley, ID Full Time

SUMMARY:

The Spa Receptionist/Attendant dual role will be responsible for supporting both reception and treatment room attending by answering incoming calls, greeting spa guests and assisting them with requests or services before and after the service.

RESPONSIBILITIES:

Greet each guest warmly on telephone and upon entering and exiting the spa, using their preferred names on a regular basis.

Schedule services for individuals and large groups utilizing the spa reservations software system.

Operate the spa POS system to process cash and credit card transactions, ensuring that all transactions and the ending bank are accurate.

Serve beverages, meals and miscellaneous items to guests

Courteously and expediently accommodate all guest requests and follow up to ensure completion of request.

Handle guest concerns and needs by overseeing treatment schedules thus ensuring services start on time

Provide treatment providers with an accurate daily schedule throughout their shift, notifying providers when the clients arrive.

Set up reception workstations with necessary supplies, ensuring cleanliness is maintained including but not limited to spa restrooms, relaxation lounges and all common areas

Inform Spa Coordinator/Spa Leads of all supplies that need to be ordered and/or reordered thus ensuring timely and frequent inventories are completed

Other projects and duties as assigned by leadership

QUALIFICATIONS

Education/Experience:

High school diploma or equivalent required

Must be 19 years or older

Must have a typing speed of 35 WPM.

Six months previous cashier experience required.

Six months previous phone and/or reception experience required, one year preferred.

Skills/Knowledge:

Must have excellent customer service skills, including the ability to remain calm and courteous under pressure.

Knowledge of Microsoft Word, Excel, and the windows operating platform required.

Strong organizational skills required.

Strong written and verbal communication skills required.

Must work well with minimal supervision.

Strong attentive to detail required.

Must be able to work well in a team environment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is classified as a medium strength category position. A person working in this position will exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitive activities; stand stationary in one area for up to 8 hours per day; push; stoop; crouch; pull; sit; twist; and reach above shoulder height; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. This position will require the individual to work a variety of shifts, often within the same work week, and may require overtime as necessary to fulfill priority tasks.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The actual duties, responsibilities, and qualifications may vary based on assignment to group.