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United States
Coforge Hiring for Service Desk Agent at Remote Full Time
we at coforge have urgent opening for service desk roles, interested candidates kindly apply
Job Description:
- Provide Level 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
Job Types: Full-time, Contract
Pay: Up to $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Windows: 1 year (Preferred)
- Help desk: 1 year (Required)
Work Location: Remote
