Cognition Learning Group Looking for  Customer Success Manager (Learning Partner) at Auckland, Auckland, New Zealand Full Time

Transforming lives through learning for over 30 years

Our teams work in education consultancy, professional development, early-years & primary tutoring, digital learning and publishing to improve learning for everyone.

Customer Success Manager (Learning Partner)

Salary – $90,000 -$110,000 NZD

Location: Auckland (Hybrid)

Contract Type: Permanent

For more than 25 years, Cognition Evolve have been partnering with organisations to create learning experiences that drive real impact. By keeping learners at the heart of what we do, we ensure successful outcomes.

We’re in an exciting growth period and looking for the right person to join our Cognition Evolve team.

Position Objective

The role is to secure new business, provide consultancy and account management to our clients.

Responsibilities

• Writing proposal responses
• Managing key client relationships/accounts
• Leading client meetings
• Managing client accounts, including work in progress reports / meetings,and building a strong relationship with the client.
• Managing and allocating budgets for projects managed, in line with client’s constraints
• Project management of any project (eg. larger budgets, multi-faceted projects, new clients).
• Work closely with the project manager to write complex project plans competently (eg. for multi-faceted projects, new clients, high budget/value projects).
• Leading and managing own workflow, resource planning

Requirements

• Relevant work experience at a learning consultant or learning and development manager level
• Outstanding communication skills with proven experience working with clients in senior positions.
• Excellent interpersonal and communication skills, with proven ability to communicate effectively and persuasively
• Highly developed analytical and problem-solving skills.
• Ability to engage and collaborate successfully with key stakeholder

Benefits

Sound like you?

We’ll provide you with variety, challenge, the chance to learn new skills, the tools you need, and a great team dynamic. If you fit the bill and want to help us reinvent workplace learning, we’d love to hear from you.

Applications close Friday, 16th May 2025. Panel Interviews will be held in the week commencing 19th May 2025.

For a full position description, please get in touch with Kenny at [email protected]