Cognizant Technology Solutions Hiring for Data Entry Processor Job at Reno, NV Full Time

PURPOSE: • Responsible for learning all the systems and Work Instructions necessary to perform the assigned work. Also, must take responsibility for learning and staying current on all policies for operation for both the process and their own performance measures such as attendance, quality, productivity, interpersonal communications, and team support. This position will be in Reno, NV.

ESSENTIAL FUNCTIONS :
Support the complex / critical jobs daily with high personal diligence in carrying out work with primary focus on Compliance, Quality, Timeliness and Productivity

Ensure high level of integrity in self and team execution of tasks

Support conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are put in place by associate.

Ability to front end learning sessions with Clients and train the teams. Quick learning and perfect change orientation ensure teams are get right inputs in right time.

Effectively triaging the complex cases that need research and root causing, then working with internal and external parties complying to customer centric approach while strictly adhering to standard guidelines & work instructions

Proactively communicate the progress on tasks, failures, resolution and status on time

Flexible and collaborative behavior in handling different tasks across the month to cater to changing workflow demands (month close, quarter close calendars etc.)

Handle / Guide the team in managing escalations, expectations per timelines, for both customers and internal stakeholders

Strict adherence to Work Instructions, proactively think about potential failures down the line with changes and bring to the notice of leadership and ensure resolution on work procedures

Support the teams to identify process improvements to reduce waste, improve quality & compliance for overall improved customer experience (both external and internal customers)

Applications and system savvy to quickly adapt to changes in IT Systems. Design thinking to suggest UI / display parameter configuration to improve efficiencies and quality

JOB KNOWLEDGE, SKILLS AND ABILITIES:
Able to work for long periods sitting at their desk and staying focused on accomplishing the work required for the day

Basic understanding of sales operations, contract setup, contract workflows, billing and customer set up activities among other related processes

Positive, proactive work ethic

Works well with others

Good communications verbal and written

Good skills with keyboard, numeric entry, and use of a mouse

Ability to learn prescribed Work Instruction and follow the steps required to perform their assigned work

Willingness to let their leadership know when they do not understand a situation or action needed to get help

Good at maintaining required documentation or notes for the work performed.

EDUCATION / WORK EXPERIENCE:
Must have 2+ years of relevant work experience

High school diploma

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 10 2022

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

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