College of Policing Hiring for Library Customer Support Assistant Job at Ryton, Yorkshire and the Humber, England , UK Full Time

About us:

We’re the professional body for the police service in England and Wales. Working together with everyone in policing, we share the skills and knowledge officers and staff need to prevent crime and keep people safe. We set the standards in policing to build and preserve public trust and we help those in policing develop the expertise needed to meet the demands of today and prepare for the challenges of the future.

We have three complementary functions:

• Share knowledge and good practice – We create and maintain easy access to knowledge, disseminate good practice, and facilitate the sharing of what works.
• Set standards – We set standards for key areas of policing which help forces and individuals provide consistency and better service for the public.
• Support professional development – We set requirements, accredit, quality assure and deliver learning and professional development, promote diversity and wellbeing, and help to nurture and select leaders at all levels.

The selected candidate will provide professional, efficient and customer-focused support to users of the College’s National Police Library, carrying out specialist and general office duties.

This role is also suitable for someone who is interested in studying for a professional library qualification in the future, as we will provide training and support to help you develop your skills.

Responsibilities

All applicants must have:

• Level 3 qualification (e.g. A-levels, NVQ level 3, BTEC certificate and diploma level 3).
• Experience of providing a customer-focused service
• Experience of communicating in a professional manner with diverse groups of people.
• Ability to prioritise own work to ensure deadlines are met.

Please see job description for full details of the role.

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together

We’ll assess you against these technical skills during the selection process:

• Demonstrable experience of providing a customer-focused service.
• Experience of communicating in a professional manner with diverse groups of people.
• Ability to prioritise own work to ensure deadlines are met.
• Able to work with accuracy and attention to detail.
• Digital literacy and experienced with using IT systems, including Microsoft Office.
• Flexibility towards taking on new tasks and openness to organisational change.

• Defined benefit pension scheme
• Up to 30 days holiday (this is in

addition to 8 public holidays and 2.5 privilege days)

• Educational funding and study leave
• Enhanced maternity, paternity and adoption leave
• Flexi-time (for certain grades)
• Flexible working hours
• Childcare vouchers
• Benenden Healthcare
• National Dental Plan
• Discount scheme which provides cut-price on-line

shopping

• Free employee support line
• Interest free

loans for travel.

• Staff networks: You will have the opportunity to join our employee-run networks to provide advice

and support and to enable the

views of employees from minority groups to

be heard. There are currently 6 staff networks; Diversity Champions, LGBT, Carer’s, Women’s,

Parenting and our Diverse Ethnic Action network.

Each network has access to an executive level sponsor.