Colorado State Hiring for Service Manager – Remote From Anywhere in CO at Statewide, Colorado Full Time

Service Manager – Remote From Anywhere in CO

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Service Manager – Remote From Anywhere in CO

Salary

$97,000.00 – $107,000.00 Annually

Location

Statewide, CO

Job Type

Full Time

Job Number

EGB93257

Department

Governor’s Office of Information Technology

Opening Date

06/20/2023

Closing Date

6/27/2023 11:59 PM Mountain

Primary Physical Work Address

(Remote from anywhere in CO)

FLSA Status

Exempt; position is not eligible for overtime compensation.

• Description

• Benefits

• Questions

Department Information

Together, we innovate for a stronger Colorado

The work of employees at the Governor’s Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We’re building one of the nation’s leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

We believe equity, diversity, and inclusion (https://careers.colorado.gov/equity-diversity-and-inclusion) drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it’s important to support each other, and that means having a healthy balance of work and personal time, and benefits (https://oit.colorado.gov/careers/benefits) that allow us all to have fulfilling lives.

Watch this video (https://youtu.be/w5NKW_PIcjQ) to learn about how OIT is thinking differently!

Description of Job

Are you a versatile team player and cross-functional contributor who’s skilled in IT product and service management? As our new Service Manager for IT products, you will be the business authority for an assigned service portfolio, offering your expert opinion on all service and product-related matters. With a focus on business management and service/product lifecycle management, you will formulate systems, processes, and guidelines that are mission-critical and in support of OIT’s strategic plan, and implement the long-term goals and objectives to achieve product success.

Some of the important duties you will perform include:

• Drive initiatives around business metrics and value add improvement.

• Evaluate revenue streams, collaborating with technical owners and financial analysts to set and meet revenue targets.

• Develop service marketing collateral with the Communications team.

• Specify funding requirements and develop cost models to ensure financial success and continuous delivery of services and products.

• Partner with technical owners on service launches/rollouts and service obsolescence/transitions.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Minimum Qualifications:

• Seven (7) years experience in any combination of:

• IT Business relationship management.

• Technical or business product ownership.

• Experience working with cross-functional product/service teams with any combination of the following: building product/service cost models, and/or creating/maintaining SLA’s (Service Level Agreements).

  Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

• If the minimum qualifications include a degree requirement, the additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

  Preferred Qualifications:

• State experience working with OIT services & knowledge of OIT finance, billing, and methodology.

• Technical or business strategic road-mapping, planning, and delivery.

• Dedicated service manager for IT products and services.

• Experience with or certifications in ITIL, Agile SAFe/Scrum methodology, ITSM, Lean, and/or Gartner Product Framework.

Conditions of Employment:

OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

This position may require on-call duties as needed by the position.

Supplemental Information

If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

Our application process and what to expect after you apply are described in the videos found here (https://careers.colorado.gov/how-to-apply) .

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Governor’s Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900.

This posting may be used to fill multiple vacancies based upon business need.

The Governor’s Office of Information Technology does NOT offer sponsored Visas for employment purposes.