Comerica Bank Hiring for Teller at Harper and Grossedale at St Clair Shores, Michigan Full Time

What we can offer you:
Career Growth — promotional opportunities
Incentive program based on performance
Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
Health, Dental, Vision, 401k match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family Focused Benefits (Paid Parental Leave, Adoption Assistance,
Infertility Services)
Retirement Plan
Employee Stock Purchase Plan
The Teller is responsible for contributing to the overall success of a
Retail Banking Center(s) by committing to banker-readiness, processing
all transactions accurately and efficiently, contributing to the
prescribed customer experience levels, maintaining disciplined
operational objectives; all while striving for excellence in the
execution of the mentioned areas.
This position will support a minimum of 2 banking centers within the
district. May require working occasional Saturdays.
Position Responsibilities:
Customer Experience:
Introduce and refer customers to the platform through routine
interactions
Provide remarkable customer service through all customer interactions,
problem resolution, telephone answering, safe deposit, etc.
Perform routine customer requests.
Must successfully complete Comerica’s Teller Training Program.
Follow company policies and procedures, regulations and security
procedures, and completes necessary documents.
Use the provided electronics to document all transactions during their
shift.
Reconcile all transactions during and at the end of their shift.
Maintains customer confidence and protects bank operations by keeping
information confidential.
Resolve basic customer complaints.
Marketing Activities:
Complete assigned daily planning activities.
Act as a digital ambassador to transition customers to digital
solutions.
Provide for customer engagement by introducing customers to Comerica’s
products/services, digital solutions and addressing customer questions,
e.g., how-to use products and services and follows-up on a timely
basis.
Ensure compliance with applicable federal, state and local laws and
Operational Risk:
Regulations, and Comerica’s policies and procedures.
Ensure compliance and completion of necessary compliance related
training.
Adhere to all Banking Center Risk Assessment and Compliance Standards.
Control and mitigate losses by following policies and procedures.
Partnership:
Consistently impact the efforts that improve Banking Center
Collaboration.
Identify opportunities to add value to customers by introducing them to
partners.

Position Qualifications:
6 months of Retail or financial sales experience OR 2 years of U.S.
Military service OR 1 year of college
1 year of experience in customer service
1 year of experience with personal computer, systems data entry or
internet search
Preferred Qualifications:
Cash handling experience in a retail or financial services environment
Proficient with utilizing and navigating a computer system

Harper-Grossedale
8:30 am-5:30 pm Monday-Thursday; 8:30 am-6:00 pm Friday; 8:30 am-1:30 pm
Occasional Saturdays; Full time hours will be scheduled within the hours
listed.

Comerica is proud to be an Equal Opportunity Employer –
veterans/individuals with disabilities, committed to workplace
diversity.