Concentrix Hiring for Manager, IT Operations at Topeka, Kansas Full Time

Job Title:

Manager, IT Operations

Job Description

• Strategic Planning: Ops Managers often work closely with senior management to develop and implement strategic plans for the organization. This includes setting goals, objectives, and key performance indicators (KPIs) related to operations.

• Resource Allocation: They are responsible for allocating and managing resources such as budget, manpower, equipment, and materials efficiently to meet operational goals.

• Process Improvement: Ops Managers identify and analyze operational processes to find opportunities for improvement. They may implement changes to streamline processes and increase productivity.

• Quality Control: Ensuring that products or services meet quality standards is a critical responsibility. Ops Managers may develop and implement quality control processes, conduct audits, and work with teams to address quality issues.

• Team Leadership: They lead and supervise teams, ensuring that employees have the necessary training and resources to perform their tasks effectively. Ops Managers often handle recruitment, training, and performance evaluations.

• Risk Management: Identifying and mitigating operational risks is crucial. Ops Managers may develop risk management strategies and contingency plans to deal with potential disruptions.

• Cost Management: Ops Managers are typically responsible for managing budgets and controlling costs within their department. They look for ways to reduce expenses while maintaining or improving operational efficiency.

• Reporting and Analysis: They generate reports and provide data-driven insights to senior management. Analyzing operational data helps in decision-making and identifying trends.

• Communication: Effective communication with various stakeholders, including team members, other departments, and external partners, is crucial for smooth operations.

• Customer Satisfaction: Ops Managers may play a role in ensuring a high level of customer satisfaction by addressing customer complaints and feedback related to operations.

• Technology Integration: They evaluate and implement technology solutions to improve operations, such as software systems, automation, and data analytics tools.

#ConcentrixCatalyst

Location:

USA, GA, Work-at-Home

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .