Concentrix Hiring For Portuguese Speaking Customer Service Support at Remote Full Time

Job Title:
Portuguese Speaking Customer Service Support

Job Description

You must be based in Ireland to apply for this role.

About the job

We’re looking for a fluent Portuguese speaker to join our team and work on behalf of a global sports brand, who is positive, friendly and enjoy making customers smile! If this sounds like you, then here is your chance to join our Customer Support team dedicated to caring for their customers.

You’ll receive first class training, to further your skills in customer care and information technology, as part of an award-winning team, with rewarding career paths.

Benefits:
Salary: €23,700/yr.

Pay for Performance bonus program – up to €1,600 per year, paid quarterly.

Full time / Permanent contract.

Work from the comfort of your own home (Ireland).

20 days annual holiday + 9 statutory days entitlement.

Discounted mobile phone plan.

Up to 40% discount with various high street brands.

Employee pension program after probation.

Role & Responsibilities:
Provide effective and efficient Customer Support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials).

Document customer interactions with accurate call logging.

Deliver individual performance based on metrics and related targets, such as average handle time, resolution, and customer satisfaction.

Participate in coaching and demonstrate commitment to personal improvement.

Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks.

Requirements:
Written and oral fluency in English and Portuguese.

Excellent communication skills: verbal, written, listening, probing & reading.

Knowledge and experience with Microsoft office.

Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems.

Ability to employ patience and self-control in handling irate customers.

Ability to follow proper procedures and work within established guidelines.

Be able to work as part of a strong and collaborative team.

You must have a minimum broadband speed of 10mgbs and a private room at home to work.

Fully flexible to work rotational shifts (Monday to Saturday – 8 hours between 8am and 8pm).

Who we are?

We’re Concentrix (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technology. We Reimagine everything CX to improve business performance for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX for over 130 Fortune Global 500 and 125 new economy clients. Whether it’s a specific solution or the whole end-to-end journey, we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 40 countries and 6 continents, we provide services across key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Location: Virtually Everywhere.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Apply today, we will look forward to hearing from you!

Location:
IRL Work-at-Home

Language Requirements:
Portuguese

Time Type:
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