Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Proficient in a range of operational processes through prior job-related experiences and trainings.
Completes assignments and guides the work of peers and other team members.
May work cross functionally, in different areas when necessary.
Proposes improvements to processes and methods.
Works within established procedures and practices.
Functional Knowledge
Has developed skillset in a range of processes, procedures, and systems
Acts as a technical expert in an area.
Business Expertise
Impact
Leadership
Problem Solving
Interpersonal Skills
Exchanges ideas and information effectively.
Empathetic and patient demeaner, showing understanding and compassion for the end user.
Responsibility Statements
Monitors transactions to ensure compliance against performance standards.
Develops and implements key process improvements.
Develops systematic approaches to assure high-quality services are provided.
Partners with operational team leads on areas of opportunity that have been identified.
Documents performance trends to develop processes and improve overall performance.
Assesses associate performance and delivers coaching based on findings.
Assists with the development of training, QA processes, and process improvement.
Interacts with work leaders, supervisors, and managers.
Reviews work of levels 1, 2, and 3.
Provides feedback and coaching to transaction processing personnel on errors created.
Provides support in creating and reviewing documented SOPs with operations.
Detects, examines, and reports fraudulent activities.
Helps create corrective and preventive action plans (CAPA) for error elimination or minimization.
Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
Performs other duties as assigned
Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
Truck Wash Facility Manager Job Description Ottumwa, IA Directly supervise wash bay workers in a service-oriented truck wash. Duties may...
Apply For This JobJob specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not...
Apply For This JobCatholic Charities of Orange, Sullivan, and Ulster Counties is one of the largest providers of Chemical Dependency Services! If you...
Apply For This JobStaff RN – 12 Hr – ROX Physical RehabilitationFacility Roxborough Memorial HospitalLocationUS-PA-PhiladelphiaID2021-84507CategoryRNPosition TypeFull TimeShiftDaysResponsibilitiesThe Registered Nurse is directly responsible and...
Apply For This JobAs a Barista you will fill a guest services role in supporting your hotel’s financial goals of the daily operation...
Apply For This JobHR Generalist job details: location:Washington, DC salary:$20 – $22 per hour date posted:Monday, November 22, 2021 experience:Entry Level job type:Temporary...
Apply For This Job