Confidential Hiring for Concierge Junior Operations Manager (Luxury Residential properties) Job at Baltimore, MD Full Time

Our Company is in need of a self-motivated and experienced bilingual in Spanish for the Junior Operations Manager to support our growing Operations department in the Baltimore region. The ideal candidate will be able to handle day to day operations with the senior Operations Manager for this division. Assist with staff, covering of shifts and additional miscellaneous tasks within operations.

Schedule: Monday- Friday 8:30:AM-5:00PM with the expectation that you would be on call.

Assistant Managers, Shift Supervisors, Lead Porters etc are encouraged to apply!

RESPONSIBILITIES:

• Have a solid understanding of each client site, the specific needs, and team schedules.
• Complete site tours regularly and meet with the management on a consistent basis.
• Interview, hire, and train new associates based on job requirements for superintendents, porters, front desk/concierge/ unarmed security guards, etc.
• Ensure job-specific on-the-job training is conducted as per OSHA requirements.
• Monitor performance and any applicable corrective action across all your sites.
• Order appropriate uniforms and appropriate supplies & equipment for each team/location.
• Manage all budgets for each site and across your area with a disciplined approach.
• Ensure that all necessary logbooks, timesheets, and tracking are placed at each site – will also be responsible for bi-weekly payroll submission.
• Maintain the highest level of Customer Focus and retention – ensure consistent satisfaction, and seamless business transitions.
• Perform site inspections/audits randomly and confirm that the staff is professional, in uniform, wearing the ID badges, as per spec/contracts indicate.
• Accessible to the clients, our management team, and your associates at all times – respond to and handle emergency situations as required.
• You will carry out supervisory responsibilities according to company policies and all applicable federal/state laws.
• Assist with Company projects.

QUALIFICATIONS AND SKILLS:

• 2-4 years experience in a field supervisory or management level position, previous. retail /hospitality in the residential or hotel-like atmosphere.
• Proven ability to manage associates in multiple sites.
• Strong problem-solving and decision-making skills.
• Experience in recruitment, training, and disciplining.
• Possess excellent communication skills, must be proficient in the English language; second language a plus.
• Highly organized, attention to detail, courteous and professional.
• Able to multi-task and perform well under pressure.
• Strong communication skills, with a high level of professionalism and discretion.
• Solid understanding of MS Office.

WE OFFER YOU TO BUILD A CAREER WITH US AND MUCH MORE!

• Health Benefits- Medical, Vision, Dental, Hospital Indemnity, MEC Plan, Life Insurance.
• 401K Retirement Plan.
• Education Assistance Program.
• Employee Relief Fund.
• Employee Referral Program.
• Safety and Service Award Programs.
• Discounts with Verizon, AT&T, Benefits, and Wellness Partnerships.

We are an Equal Opportunity Employer that values and embraces a diverse and inclusive workplace. #IND2

Job Type: Full-time

Pay: $45,000.00 – $48,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Baltimore, MD 21239: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 3 years (Preferred)
• Hospitality management: 2 years (Preferred)
• Hospitality: 2 years (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location