Confidential Hiring for Part Time Desk Support Admin at Woodland Hills, CA Full Time

Our client is looking for a proactive Desktop Support Technician. The Desktop Support Technician is responsible for troubleshooting and resolving computer related issues (hardware/software). This person is expected to identify, research, and resolve technical and process related problems as required. This position will support local and remote users working in the field as well as other offices.

Duties and Responsibilities

• Interact and respond promptly to end user requests and inquiries via ticketing system telephone, and in person.
• Walk customers through problem solving process.
• Troubleshooting and resolution of technical problems.
• Diagnose technical hardware and software issues.
• Resolve issues with software and hardware applications.
• Assist with the management of other systems as needed.
• Configure/Install new hardware and software systems.
• Properly escalate unresolved queries to the next level of support.
• Track and document the frequency of re-occurring issues.
• Ensure proper recording, documentation, and closure.
• Stay up to date with regular changes to software/hardware.
• Researching, learning, and evaluating new software.
• Maintaining inventory of desktop and assets.
• May be required to perform other duties as assigned or as needed.

– Education and/or Experience

• Associate degree in Computer Science, Information Systems; or at least 1-3 years of experience supporting and troubleshooting PC, Mac, printer connectivity, and other office software products; or equivalent combination of experience, training and/or education.
• Must have experience supporting various models of Microsoft operating systems and software (e.g., Windows 10,

Windows 11, Microsoft Office 365, etc.).- Knowledge, Skills and Abilities

• Exceptional project, organizational and time management skills.
• Ability to work independently and under pressure.
• Strong verbal and written communication skills with the ability to effectively work and communicate.
• Strong collaborative and interpersonal skills to positively and professionally interact with colleagues.
• Proficient in Microsoft Office 365 products.
• Ability to get to expert level with ConnectWise Manage CRM. Experience is a plus.
• Ability and willingness to work flexible hours including, early mornings, late evenings, and weekends.
• Valid CA Driver’s License with ability and willingness to travel to other sites on regular basis.

Job Type:

• Part-time to start, w/ possibility of transition to full-time.

Salary:

• DOE, w/ benefits and mileage reimbursement.

Experience:

• Technical Support: 3 years (Preferred)
• Troubleshooting: 3 years (Preferred)
• Hardware / Software: 3 years (Preferred)

Work Location:

At least 2-3 days / week between Mon-Fri 9am-5pm. Definitely Tuesdays in Pasadena. HQ is in Woodland Hills and site locations are surrounding Los Angeles area; Santa Monica, Pasadena, Van Nuys, Westlake village, Torrance, etc. to name a few. Promotion to full time position in the future is not out of the question.

Job Types: Full-time, Part-time

Pay: $20.00 – $23.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: On the road