Confidential Hiring for Patient Care Coordinator (Virtual) Job at Chico, CA Full Time

We are so happy you are here, reading this job description! Are you ready? Let’s do this.

The PCC is a remote position working from the comfort and convenience of your own home.

Our private mental healthcare practice serves patients on the entire west coast of the United States, with expansion to come. And while it sounds like we might be huge, we are intentionally a small private practice that aims to provide exceptional care with a personal touch. You know those interactions you have with companies where you leave feeling really good. Yes, that. That is what we do!

Sound good so far? Please keep reading.

The Patient Care Coordinator (PCC) (ooh, is that you?) acts as an ambassador of our private mental healthcare and delivers an unparalleled patient experience while working under the supervision of the supervising physician and the Executive Director. The PCC is the first and continuing point of contact for patients and/or their representatives and ensures patients’ needs are met in a pleasant, efficient, and timely manner.

In this role, you would be the voice of the practice and the first point of contact for many patients. And just as it is our goal that you enjoy each and every day working for our practice, we want our patients to experience kind and supportive care from you, should you become the PCC.

The PCC delivers the highest quality “wow” kind of patient care that surpasses the patient’s expectations.

The following duties are included in the Patient Care Coordinator’s job responsibilities, but they are not limited to:

• Respond to voice mail messages and answer inbound calls made to the back line
• Process incoming referrals by creating a new patient electronic file in the EHR system and entering all pertinent patient information
• Attend regular weekly virtual (and possibly at times in-person) clinic meetings
• Take written and verbal instructions from providers. When necessary, must seek clarification to ensure proper patient orders are being provided and followed
• Contact patients before their appointments to remind them of the visit and/or inform them of cancellations or changes to their appointment
• Ensure patient information is up to date when reviewing the appointment schedule for new and established patients
• Provide patient education and answer patient questions by phone
• Verify that all required consent and/or compliance documents are completed and signed by the patient before their appointment
• Update schedules based on cancellations and last-minute reschedules
• Support providers by responding to their requests for administrative, clerical, or customer service assistance

Some Requirements to Consider:

• A private and incredibly quiet place to work with a reliable phone, computer, printer, and uninterrupted internet access
• 2+ years of experience working within the healthcare industry in a customer service-centered role
• Proven customer service skills analyzing and solving problems with great outcomes
• 5+ years of professional experience in a clerical or administrative support-related role
• Personable, dependable, and responsible with excellent interpersonal skills, including verbal and written strengths
• Must have a positive and collegial disposition and enjoy collaborating with a virtual team
• The ability to be self-motivated and to work autonomously
• Must possess strong computer skills with the ability to learn new systems quickly and be proficient in the use of Microsoft Word, Outlook, and some Excel (or willingness to jump in and learn a bit)
• Experience working with the adult patient populations or an at-risk/underserved population and understand the complexities associated with the demographics, which can include but are not limited to comorbidities, multiple caregivers involved in the care, at risk for additional ailments that require closer monitoring, patients who do not make their own decisions and have a medical power of attorney
• Ability to understand and handle HIPAA in the utmost confidential and professional manner, which is especially important in a remote role
• Outstanding organizational, prioritizing, and multi-tasking skills
• Some college related to patient care with a demonstrated interest in healthcare and mental health fields

What We Expect:

• Always represent private practice with the utmost professionalism with your actions and appearance while upholding all legal and ethical standards for medical and non-medical professionals
• Communicate and work with all private practice staff to ensure coordinated efforts for the provision of high-quality customer service
• Assist physician and executive director in identifying, analyzing, and resolving issues for overall improvements
• Abide by OSHA, HIPAA, and other relevant medical office regulations
• Excellent administrative and organizational skills
• The ability to effectively communicate with adults and their families
• Skill in developing and maintaining records, writing reports, and responding to correspondence
• Trustworthy, respectful, dedicated, excellent teamwork, teambuilding, and collaboration skills

Schedule:

• 8-hour daily M-F shifts with an opportunity for flexibility or part-time hours
• We are open M-F between 9a-5p (PT)

Experience:

• 2+ years of experience working within the healthcare industry in a customer service-centered role
• 5+ years of professional experience in a clerical or administrative support-related role

Our private practice is an equal opportunity/affirmative action employer who affords equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, sexual identity or expression, genetics, national origin, age, disability, pregnancy, political affiliation, veteran status or any other status that is protected by local, state or federal law.

Job Types: Full-time, Part-time

Pay: $16.00 – $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: Remote