Connected Health Hiring for Out Of Hours Co-Ordinator Job at Dublin , Ireland Full Time

About the Job Role

The role involves providing out of hours phone and desktop support to our clients, their families and our carers. This role is office based and you must be available to work weekends on a rolling roster as you will be part of a team of coordinators.

Hours of work

• Monday to Friday 5.30pm to 10.30pm
• Saturdays and Sundays 7.30am to 3.30pm or 3.30pm to 10.30pm.

Duties

• Maintain all client activity on IT system.
• Prepare handover materials at the end of shift.
• To represent the Company in a professional manner always, on the telephone, face to face or in written communication.
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
• To maintain confidentiality always and carry out the Company’s Confidentiality Policy.
• To report to the Area Manager, Assistant Manager and Director of Care any issues regarding the safeguarding of clients.
• To ensure the continuous improvement of service delivery

Essential Criteria

• Experience of providing support to clients or service users via phone or IT
• Teamwork Skills
• Relationship Management
• Strong telephone skills
• Excellent organisational and planning skills.
• Computer literate. Including MS Office.
• Administrative experience.
• Fast Learner | Self-starter | Entrepreneurial spirit

Desirable

• Experience of the health or social care sector
• QQI Level 5 in Healthcare