We are looking for a dependable customer service professional to join our afterhours team at Consolidated Fire Protection.
The National Accounts Afterhours Representative will be responsible for providing customer service, dispatching, managing work orders, tracking inspections, and managing overall relationships with clients and vendors. Must be available to cover the nights, weekends, and holidays schedule. Week nights are between 5:00PM and 8:00AM CT, and anytime during weekends and holidays. This is a full-time position with overtime occasionally required.
The following are the essential duties and responsibilities of a National Accounts Afterhours Representative. Other duties may be assigned.
Customer Service:
Dispatching Work Orders:
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read, analyze, and interpret general business processes, technical procedures, or county and state regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, clients, customers, vendors, colleagues, and the general public.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Dynamics Great Plains Database software; Internet Explorer, Google Chrome, Microsoft Outlook Internet software; Microsoft Excel Spreadsheet software and Microsoft Office Word Processing software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to type or handle paperwork, and speak professionally and listen. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Education and/or Experience
Associate’s degree or equivalent from two-year college or technical school; or minimum two years related experience and/or training; or equivalent combination of education and experience.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
Schedule:
Application Question(s):
Experience:
Shift availability:
Work Location: Remote
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