Contact Energy Hiring for Customer Service Representative Job at Dunedin Full Time

Come put your energy where it matters and start your #Contactcareer today!

• Does this role let you work from home? (tick)
• Does this role let you bring your whole self to work? (tick)
• Does this role offer ongoing personal development and career opportunity’s? (tick)
• Does this role offer amazing employee benefits like cheap as power and broadband to name but a few? (tick)
• Do I need previous call centre experience to apply? ( you don’t!)

If you think you’re a pretty awesome Human (no robots allowed sorry) then don’t miss this opportunity!

We have over 500,000 customers! As one of our superstar Customer service reps you will be the first point of contact for everything customer related. This can be anything from billing enquiries to setting customers up for their energy and broadband needs.

This role will be primarily connecting with customers over the phone to begin with. There will be opportunities to upskill and learn our Facebook messenger and WhatsApp support lines!

After the initial training which is based in Dunedin Office you have the ability to work remotely from just about anywhere (Antarctica is out of the question for the moment…..but never say never!)

Our opening hours are 7am to 7pm Mon to Fri and 8am to 5pm on Saturdays and Sundays. Training is Monday to Friday 8am-5pm for 8-10 weeks.

Once you’re trained and ready to go you’ll be on rostered hours (confirmed during the hiring process), Monday to Friday with 1 in 4 Saturdays. There are options to work every Saturday with a day off during the week if this suits you better!

The ability to connect with people is a must. We don’t use scripts here at Contact we use #humanenergy, your energy! This means you need an ability to create engaging conversations, whether it’s with neighbours/friends/customers/work mates about more than just the weather!

You need to be confident in using digital devices as we use a variety of channels to create the best customer and employee experiences. You don’t need to be an IT guru, however you will need to be comfortable learning new computer systems and thrive on change!

So basically, do you enjoy being a human not a robot? Can you navigate around a computer? If you answered yes, you might just be our next superstar!

Additional Information

What we offer:

A better question should be what don’t we offer??

• Electricity + gas + broadband discounts (you will be the absolute favorite in your household with these discounts)
• Employee wellbeing programs
• The ability to work from anywhere after learning. (Imagine finishing work and you are already home!)
• Ongoing career opportunities to move into other roles/areas of the business (#Contactcareer)
• Free medical insurance
• Many more but I don’t have the space to write it!

Contact Energy is committed to being an inclusive employer. We want people to be themselves, after all, they can’t be anyone else!

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

After you apply you will be contacted via email regarding the next steps, please keep an eye on your spam/junk folder!

Contact Energy is committed to being an inclusive employer. We want people to be themselves, after all, they can’t be anyone else!

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.