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United States
ContactUS, LLC Hiring for Tier 1 Work at Home Customer Support Specialist at Columbus, OH Full Time
ContactUs Communications based in Columbus, Ohio is expanding and we have a new client need!
This is a Work at Home position with qualified personal equipment.
You also need to have your own computer/laptop, Pass a speed test for high speed internet, ethernet cord, high quality headset with a microphone and a quiet work space. You also must be 18 with a HS Diploma or GED, pass a background and drug screen.
What a typical day looks like: Candidates will be scheduling rides to medical appointments. Agents process incoming calls from insurance members (customers) to book and schedule rides to upcoming appointments.
Qualifications: 2 years Customer Service Experience. Comfortable using PC platforms, Microsoft Office Ability to type 25 wpm or greater. Excellent troubleshooting skills. Flexible team player with ability to execute duties efficiently. Reliable and conscientious. Good organizational skills and work habits. Ability to work alone with minimal assistance. Strong communication skills: verbal and written communication. Able to connect with people, build strong relationships and network with other providers in a crunch. Be positive and optimistic without being giddy. Confidence to ensure the stillness of the plan. Able to understand the plan and the plan limits. Communication about the plan will be by phone primarily, potentially via email. A problem solver: identify what is being asked, if there is no solution what can we do later? Time management skills. Exercise control of call.
Strong Communicator
- Professional verbal and written communication skills; articulation, grammar, and business writing.
- Listen to what the client has to say and can link what is needed and plan benefits and limits.
Relationship Building
- Connect with people, build relationships, and create a strong network
- Cheerful outlook and optimistic
Confident – Self confidence that instills sureness in knowledge of the plan benefits and limits.
Problem Solving
- Identify client needs/want/problem
- Proactively look for opportunities for rescheduling, restoring confidence
Time Management
- Exercise conscious control of the time spent on activities to increase effectiveness, efficiencies
Benefits include: Paid Time Off, Paid Training, Medical/Dental/Vision Insurance, 401K Plan, Opportunity for advancement, Competitive starting wage, Work in the comfort of your home after 2 week training.
***Additional job tasks may be required or duties re-assigned based on client needs.
