Convergence Looking for Learning Systems and Adoption Analyst at Auckland, New Zealand Full Time

Our client has been helping build New Zealand for over 150 years. They make it a priority to ensure you’re looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you’ve achieved.

If you consider yourself a tech-savvy problem solver with a passion for process, a knack for uncovering insights and optimising learning experiences, then this opportunity could be the one for you.

Supporting the Learning Manager, this newly created role focuses on championing our clients newly implemented digital adoption platform (WalkMe) in conjunction with their LMS System and becoming the go-to expert on digital adoption within the organisation. If you aren’t familiar with either platform, don’t worry, full training will be given! What you will have, is familiarity with UX design principles and a keen eye for process and continuous improvement.

You will play a pivotal role in leading the integration of digital technologies into their daily operations, workflows and activities and be part of an exciting journey to enhance employee capabilities and streamline processes right across the business.

Key responsibilities:

• Be the SME on their WalkMe platform, providing guidance and support to all users.
• Develop and maintain a clear roadmap for digital adoption, with a focus on Microsoft Dynamics 365 Finance & Operations.
• Identify opportunities to transition manual processes to digital workflows using LMS functionality.
• Collaborate with cross-functional teams to identify training and adoption opportunities.
• Implement a user-centred design approach for the LMS and digital adoption platform.
• Analyse and report on training data and outcomes, providing actionable insights to drive system and process adoption.
• Manage their documentation repository.

Skills and Experience

• Familiarity with UX design principles and usability best practices.
• Strong communication and interpersonal skills.
• Analytical mindset for data-driven decision-making.
• Previous experience with SaaS and a passion for process!

This role has it all – learning & development, creativity in designing user centred experiences, change management and an ongoing focus on continuous improvement.

In addition, you will be looked after in a professional, positive, inclusive and supportive working environment that you can be proud of!

On offer:

• A competitive salary plus extensive Benefits Package (Superannuation Savings Scheme, Life & Disability Insurance & Fully Paid Southern Cross Health Insurance)
• Training, development, coaching and promotional opportunities.
• Supportive, respectful, fun, collaborative, diverse team
• Company Buying privileges.

There is so much more to this role – for a confidential discussion please reach out to Claire Gibson, [email protected] or 027 444 2142