ConvergeOne Hiring for Manager, Professional Services, Microsoft at Virtual Office, United States Full Time

ConvergeOne: 1 Contact, 1 Connection, 1 Choice

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it’s digital, we connect our customers to it — from phone systems and hardware to computer networks, application development, managed solutions and more. And we’re 100% passionate with designing, implementing, managing and supporting our customers’ every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice — your #1 choice — is ConvergeOne.

Charged By Greatness video: https://youtu.be/oX-OVtcfDqU

Summary

The Manager, Professional Services is responsible for the tactical impact upon results, the work environment quality for the professional services personnel, achievement of practice and corporate goals and managing established processes. This position is also tasked with continuous improvement in processes related to delivery effectiveness and to work in close coordination with the Director, Professional Services to manage change within the organization.

Essential Functions

• Oversees and participates in the management of professional services personnel for projects sold involving the Microsoft practice

• Provides assistance and ticket management to resolve delivery problems that may occur with projects

• Manages escalations and offers solutions in order to correct delivery problems that may occur during the implementation process

• Develops and maintains processes for customer satisfaction levels of 95% Good and Excellent through the management of professional services personnel

• Monitors and evaluates training and developmental plans on all professional services personnel to ensure they are trained on a constantly changing solution line

• Manages workload of professional services personnel to ensure customer satisfaction and maximum profitability

• Collaborates with the pre-sales group to provide feedback for recommending Scope of Work template changes and predicting availability and utilization

• Communicates the company’s policies and needs to professional services personnel

• Works with Management and HR to assist as needed with interviews, performance reviews, and enforcing ConvergeOne corporate policies

Additional Specific Duties and Responsibilities

• Works with practice management on forecasting to assist in hiring priorities to meet project needs

Required Qualifications

• Seven or more years in a project-based Professional Services management role or related experience

• Proven experience in leading solution-based project delivery

• Five or more years of supervisory experience

• Excellent verbal and written communication skills

• Strong problem solving, decision-making, and negotiation skills

• Ability to work with Microsoft Teams, Word, Outlook, PowerPoint, and Excel

• Player/Coach mentality is mandatory to achieve collaborative results

Desired/Preferred Qualifications

• 2 year degree in Business or Technical related filed

• Experience with Microsoft Professional Services

ConvergeOne BENEFITS

• 401(k) Plan (35% match per dollar up to 10%)

• Health Coverage (BCBS of MN with National Network + Kaiser CA)

• HSA + Employer Contribution

• In-vitro Fertility (treatment coverage)

• Dental

• Vision

• FSA Plans

• Pre-tax Commuter Plans

• Employer-paid Life Insurance

• Employer-paid Short + Long Term Disability

• Paid Parental Leave (4 weeks at 100%)

• Employee Assistance Plan

• Voluntary Life Insurance

• Legal/ID Theft Plans

• TeleHealth Options (Doctor on Demand)

• Omada Health (healthy living solution)

• ShareCare (fitness incentive of $20 – $40/month)

• SmartShopper (cash reward for searching for low cost treatments)

• Travel Assistance

• Business Travel Accident Coverage

• Pet Insurance

• Accident Insurance

• Critical Illness Insurance

• Hospital Indemnity Insurance

• Health Advocate

• Volunteer Time Off

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

Pay Range

$94,500 – $165,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

EEO Statement

ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf

Summary

The Manager, Professional Services is responsible for the tactical impact upon results, the work environment quality for the professional services personnel, achievement of practice and corporate goals and managing established processes. This position is also tasked with continuous improvement in processes related to delivery effectiveness and to work in close coordination with the Director, Professional Services to manage change within the organization.

Overview (Text Only): Summary
The Manager, Professional Services is responsible for the tactical impact upon results, the work environment quality for the professional services personnel, achievement of practice and corporate goals and managing established processes. This position is also tasked with continuous improvement in processes related to delivery effectiveness and to work in close coordination with the Director, Professional Services to manage change within the organization.