Coretelligent Hiring for Remote Support Technician (Mon-Fri 0800-1700) at Remote Full Time

WE’VE GOT THE POWER. IT’S OUR PEOPLE.

Do you have a passion for learning about new and emerging technologies? Join our growing team!

About Coretelligent

www.coretelligent.com

We recognize that our team members are the core of our company. It is why they stay with us for so long, and it’s also what attracts new clients to come aboard.

Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today’s digital economy. We’re proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection and security for our clients’ most sensitive information assets.

Founded in 2006, the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support locations in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.

We want every team member to know that they are appreciated and valued. That’s why we provide competitive compensation and benefits, as well as medical and dental coverage on day 1, employer-paid short- and long-term disability, plus a 401(k)-matching program.

Coretelligent Culture:
We take Coretelligent culture very seriously! As a company we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work life balance and plenty of opportunities to grow your career from within!

Benefits

Blue Cross Blue Shield Health Insurance

Dental insurance

Flexible Spending Account – Healthcare & Dependent Care

401K with company match

Paid Holidays

3 weeks’ Vacation

Perks

Your birthday off

Remote Work Force

Monthly Team Lunches

Quarterly Company Events

Monthly “Themed T-Shirt” Days

Remote Support Technician

About the Team:
Charged with the support of end user-initiated requests, the RST Support team handles inbound and schedule work for end users of all skill levels. Providing break-fix and end user educational support for Workstations, Office & GSuite, Standard and Line of Business Applications, Peripherals and Hardware, Connectivity, Stability, as well as accessories such as Printers, Hotspots, Mobiles, Tablets, and Phones.

About the Position:
The Technician Level resource will be able to complete all tasks necessary to unbox, assemble, and bare metal configure 10 corporate workstations in a standard 8-hour business day. Final build would include all line of business applications, domain join, VPN configuration, peripheral setup and verification, user profile configuration, and any documented specialty tasks provided by the client.

Each Remote Support employee that works Monday through Friday and whose shift ends at 7pm or earlier will be required to adhere to the on call rotation that begins Friday at 10am and continues to the following Friday at 10am, including overnights and weekends.

Responsibilities:
Receives and responds to inbound incident request from Clients, and Internal & External users

Performs routine tasks to maintain computer equipment and their peripherals

Reforms triaging and troubleshooting of incident volume to resolve incidents

Provides regular and timely updates to all parties (internal and external) on incident statuses

Maintains detailed documentation, notes, and steps pending or completed on all support tickets

Familiar with standard concepts, practices, and procedures within a support environment

Relies on limited experience and judgment to plan and accomplish goals

Performs a variety of technical tasks to complete requested work or remediate incidents

Works under general supervision

Role requires a certain degree of creativity and latitude in the troubleshooting process

Aids higher tier engineering staff with problem research and documentation.

Requirements:
Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 25 lbs. unassisted), bending, standing, climbing or walking.

Outstanding communication at all levels within an organization, both written and verbal

Detail oriented, highly organized with the ability to effectively document critical information and processes

Follow and adhere to defined processes and procedures

Proficient in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Etc.)

Valid driver’s license and reliable personal vehicle

Ability to multi-task, prioritize, and manage time effectively in a highly dynamic environment

Excellent interpersonal skills and professional demeanor

Excellent customer service skills

Desired Experience:
1 to 2 years of experience as a Support Technician or a PC Technician in a call center environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.