Job Summary
This team member will serve in a clinical and clerical role. The team member delivers patient care under the supervision of a Registered Nurse (RN) or Provider; they also provide clerical support in complex matters to assist in the delivery of value-driven health care services.
Essential Functions
Solves difficult or challenging patient/customer problems, including high level discernment during patient registration.
Performs administrative functions, including, but not limited to: Assists with patient check-in/out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests (includes medical record review of incoming referrals); navigates external patient referral portals; reconciles multi-department deposit; obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals; scans confidential electronic medical record/electronic health record documents; scans Right Fax documents and uploads documents to the electronic health record, EPIC.
Provides direct patient care under the direction of a Registered Nurse (RN) or Provider, consistent with clinical policies and procedures, and department standard work. Provides input in the development of an individualized plan of care. Identifies health maintenance gaps for patients; notifies patients of existing health maintenance gaps. Documents in the electronic health record, Epic; documentation is performed in an accurate and timely manner.
Articulates the nursing technician role to the patient, family and health team members. Provides support to facilitate safe, quality patient care in a cost-effective manner. May serve as a chaperone, an impartial observer during a sensitive examination or procedure.
Actively participates in safety initiatives and risk mitigating measures where appropriate, including, but not limited to: use of assistive devices for patient mobilization and transfers, hand hygiene, and confirmation of patient using at least two patient identifiers.
Collects patient reported medication history, allergies, risk screenings along with medical history; reports information to Registered Nurse (RN) or Provider. Collects and reports vital signs as delineated by a Registered Nurse (RN) or Provider. Collects samples, including, but not limited to: urine and stool. Performs minor testing for provider interpretation, including, but not limited to: Point of care tests, Electrocardiogram, etc.
Assists with stocking of supplies and cleans patient’s environment/work area/equipment; communicates any equipment malfunctions to appropriate department/unit personnel.
Demonstrates a high standard of moral and ethical behavior. Advocates for privacy, confidentiality and security of patient, staff and organization data.
Qualifications
Required High School Diploma or equivalent
2 years of relevant experience Insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Preferred
2 years of relevant experience Clinical Care Preferred
CRT-Basic Life Support (BLS) – AHA American Heart Association 90 Days required Or
CRT-Basic Life Support (BLS) – ARC American Red Cross 90 Days required
Physical Demands
Pallet to Waist (6″ from floor) > 5 lbs: Seldom up to 50 lbs
Waist to Waist > 5 lbs: Seldom up to 50 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 5 lbs
Bilateral Carry > 5 lbs: Seldom up to 25 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Occasionally up to 25 lbs
Pulling Force > 5 lbs: Occasionally up to 20 lbs
Sitting: Occasionally
Standing: Occasionally
Walking: Occasionally
Forward Bend – Standing: Occasionally
Forward Bend – Sitting: Occasionally
Trunk Rotation – Standing: Occasionally
Trunk Rotation – Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom
Crawling / Kneeling: Seldom
Reach – Above Shoulder: Seldom
Reach – at Shoulder or Below: Occasionally
Handling: Occasionally
Forceful Grip > 5 lbs: Occasionally
Forceful Pinch > 2 lbs: Occasionally
Finger/Hand Dexterity: Frequently
Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom
Primary Location
SITE – Lemmen-Holton Cancer Pavilion – 145 Michigan St – Grand Rapids
Department Name
Multiple Spec Cancer Clinic – GR
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 5 p.m.; Variable
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
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