CorTech Hiring for US – Data Entry : 333499 Job at Columbia, MD Full Time

**Official Title: Reimbursement Data Entry Representative**

**Peak season help needed Mutliple interviews with hiring manager, director and team supervisors**

Role Overview:
This role will support the company in achieving its mission to connect
patients, providers, and payors to ensure patients can access best-in-class
technologies and products. The Reimbursement Data Entry Representative is
responsible for processing incoming insurance verification requests and
related communication. The data entry representative will be responsible for
data quality and integrity of information transcribed into the dedicated
database. The data entry representative will also be responsible to provide
best in class customer service support for all outbound provider
communication, inbound calls, and may include triage and case escalation as
appropriate. The data entry representative will be required to follow
company policies, procedures, and compliance directives at all times. This
role will be required to ensure all protected health information (PHI) is
managed appropriately within the governing Health Insurance Portability
and Accountability Act (HIPAA) guidelines.

Responsibilities: (Please specify % amount against each responsibility)

• (30%) Review of all assigned incoming faxes received daily and

further compiling, sorting, and establishing data entry priorities,
including identifying missing information and missing information
resolution.

• (30%) Ensure email/fax information is uploaded into the appropriate

database locations and distributed to the correct account/provider or
internal associates, following necessary PHI handling procedures and
meeting expected productivity levels each day and week.

• (20%) Review all data entry related work for accuracy and

completeness as quality will be a paramount component of this role,
including protection of PHI.

• (10%) Reports any delays/challenges and escalates complaints

accordingly to Team Lead and/or Supervisor as necessary.

• (10%) Performs related duties as assigned.

Education:
Required

• Work experience or education in a healthcare related, life sciences,

or quantitative field (Medicine, Nursing, Biology, Biochemistry,
Engineering, Math, Finance/Accounting, or related)

Preferred

• Four year college degree
• Reimbursement and/or Healthcare admissions/Intake experience

within the healthcare industry

Licenses/ Certifications:
N/A
Experience:

• 1-3 years’ experience required in customer service, healthcare

admissions/intake, and/or reimbursement experience within the
biotechnology, pharmaceutical or Durable Medical Equipment (DME)
industry

• Knowledge of Medicare, Medicaid, and Private Insurance

Reimbursement Methodology
– Previous coding and billing experience in the healthcare industry –
preferred, but not required

• Intermediate knowledge of Microsoft based products/Office Suite

(Word, Excel, Outlook, Skype, TEAMS, etc.)

• Basic understanding of Data Entry/Customer Relationship Management

programs (SalesForce, Dynamics365, other)

• Familiar with ICD 10 Coding

Competences:

• Exceptional Customer Service skills that align with Smith and

Nephews best in class culture

• Strong attention to quality and details in adherence to standards while

ethically maintaining a business perspective

• Strong work ethics and holds self accountable with willingness to learn,

and desire to continually improve

• Ability to consistently interact professionally at multiple levels within a

client-oriented organization

• Possesses effective communication skills, oral, written, listening, and

non-verbal

• Excellent organizational and time management skills
• Displays strong critical thinking skills
• Flexibility and adaptability to change according to business needs
• Able to handle high volume case situations and maintain a positive

attitude in a fast-paced environment

Physical Demands:

• Employee is regularly required to stand, sit, talk, hear/listen, and use

hands and fingers to operate a computer and telephone keyboard

• Close vision requirements due to computer work
• Light to moderate lifting required, example: Using the in-office

printer and refilling paper trays/toner