Country Inn and Suites Looking for night clerk – hotel at London, ON Full Time

Customer Sales and Service Agent Specific Skills

Work with minimal supervision

Business Equipment and Computer Applications

Word processing software

Opera

Internet

Central reservation system (CRS)

Specific Skills

Take, cancel and change room reservations

Register arriving guests and assign rooms

Provide information on hotel facilities and services

Process group arrivals and departures

Process guests’ departures, calculate charges and receive payments

Perform light housekeeping and cleaning duties

Investigate and resolve complaints and claims

Exchange foreign currency

Balance cash and complete balance sheets, cash reports and related forms

Answer telephone and relay telephone calls and messages

Clerical duties (i.e. faxing, filing, photocopying)

Provide general information about points of interest in the area

Follow emergency and safety procedures

Handle wake-up calls

Provide customer service

Assist clients/guests with special needs

Maintain an inventory of vacancies, reservations and room assignments

Work Location Information

Urban area